Lisinski Law Firm · 2 hours ago
Intake Office Coordinator
Dallas, TX
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expLisinski Law Firm is dedicated to providing immigration solutions and keeping families together. The Intake Office Coordinator is responsible for supporting the intake process, ensuring a positive client experience, and coordinating communication between clients and various departments.
ConsultingLaw EnforcementLegal
Responsibilities
Greet and assist clients upon arrival
Conduct initial assessments and gather necessary information to assist clients
Verify client documentation by collecting ID or other necessary information
Take client fingerprints following the intake appointment
Submit fingerprints to FBI
Scan/upload fingerprints and authorization forms into the case management system in a timely manner
Scan client documents into case management system as necessary
Prepare intake folders to be used by Intake Specialists
Prepare and mail Welcome Kits to clients
Scan contracts into case management system following signatures
Answer and direct incoming calls to the appropriate department or team member
Confirm upcoming appointments for clients and reschedule as needed
Ensure client welcoming area is clean, organized, and replenished with appropriate snacks
Collect client payments and ensure all money handling safety procedures are followed
Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership
Complete inventory of office supplies, as needed
Qualification
Required
Must be bilingual in Spanish and English
High school diploma or equivalent experience
Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written
Proficient in Microsoft Office Suite
Ruthless attention to detail
Excellent organizational skills
Ability to work independently and proactively
Ability to multitask and prioritize work
Preferred
1-3 years' experience in customer service preferred
Benefits
401k Match
Medical, Dental, & Vision Insurance
Options for Health Savings Account or Flexible Spending Account
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Calm App Subscription
Paid Time Off
Company
Lisinski Law Firm
Lisinski Law Firm is a legal entity that specializes in immigration laws and helps immigrants deal with the complex immigration system.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Shuey
Partner and VP of Legal
Company data provided by crunchbase