Sartorius · 2 hours ago
Customer Service Representative - Onsite - Ashland, MA
Ashland, OR
Full-time
Onsite
Entry Level
2+ years expSartorius is a global life science company dedicated to helping translate scientific discoveries into real-world medicine. The Customer Service Specialist will provide administrative support to the sales team, ensuring efficient processing of client orders and timely delivery while interacting with both internal and external customers.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on time
Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc
Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms, agreements and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with finance department
Take responsibility for the registration and follow up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
Update key products end user list
Manage requests for technical documentation and quotation for customers
Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics, e.g. customer complaints on loss / delays
Qualification
Required
Bachelor's degree in business administration or related field
2+ years of work experience in customer service and/or order processing department
Ability to produce accurate reports to support customer service and operational activities
Demonstrate a strong service mindset, attention to detail, and a solid understanding of a full product and service portfolio
Strong working knowledge of Microsoft Office, SAP, and any field management software
Preferred
Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
Good communication and teamworking skills
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Company
Sartorius
Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. It is a sub-organization of Sartorius.
10001+ employees
H1B Sponsorship
Sartorius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (27)
2023 (14)
2022 (21)
2021 (24)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$3.21B2023-09-07Post Ipo Debt· $3.21B
1990-07-10IPO
Leadership Team
Joachim Kreuzburg
Chairman of the Executive Board | CEO
Florian Funck
Member of the Executive Board | CFO
Recent News
2026-01-16
Company data provided by crunchbase