Safran · 16 hours ago
Product Support Engineer - Irvine, CA
Irvine, CA
Full-time
Onsite
Mid Level
3+ years expSafran is a company that specializes in aerospace products, and they are seeking a Product Support Engineer to provide technical support throughout the product lifecycle. The role involves ensuring customer satisfaction through effective resolution of technical issues, collaboration with engineering teams, and participation in product improvement initiatives.
AerospaceInfrastructureNavigationTransportation
Responsibilities
Serve as the primary technical liaison between customers and internal teams for product-related support
Investigate and resolve product performance issues, ensuring timely and effective solutions
Analyze field data and customer feedback to identify trends and recommend corrective actions
Collaborate with engineering, manufacturing, and quality teams to address design and production concerns
Support root cause analysis and implementation of corrective and preventive actions
Maintain detailed records of support activities, technical reports, and customer communications
Provide assistance to the Technical Publications department in the Compilation and review of technical data – CMM/ Service Bulletins/ Service Information Letter
Participate in product improvement initiatives and support reliability growth programs
Provide Technical guidance to the Service Center to ensure compliance with aftermarket requirements – FAA 145 Repair station requirements, Service Bulletin
Lead the development and coordination of field Service Bulletin modification plans, ensuring alignment with customer requirements and timely implementation
Manage and drive product MTBUR/MTBF improvement initiatives to address reliability issues and ensure compliance with contractual performance guarantees
Provide internal and external Reliability Report/ Product Performance
Ensure compliance with industry standards and customer requirements
Support warranty claim evaluations and provide technical input for resolution
Other duties may be assigned
Qualification
Required
Bachelor's degree in Engineering (Mechanical, Electrical, Aerospace, or related field)
3+ years of experience in product support, field service, or engineering within the aerospace industry
Strong understanding of aerospace systems, components, and maintenance practices
Proficient in technical troubleshooting and root cause analysis
Experience with technical documentation, drawings, and specifications
Excellent communication and customer service skills
Ability to manage multiple priorities and work in a fast-paced environment
Knowledge of Regulatory standards (FAA, EASA, etc.)
Proficiency in ENOVIA for managing engineering documentation, BOMs, and change requests
Experience with SAP ERP for tracking materials, managing production orders, and supporting supply chain activities
Strong problem-solving and analytical thinking
Ability to work independently and collaboratively across teams
High attention to detail and organizational skills
Customer-focused mindset with a commitment to quality and responsiveness
Effective communicator with the ability to present technical information clearly
Adaptable and proactive in addressing challenges
Occasional travel may be required
Company
Safran
Safran is an international technology group with divisions in aerospace, defense, and security.
10001+ employees
H1B Sponsorship
Safran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-01-02Post Ipo Equity
1999-04-01IPO
Leadership Team
Pierre-Antony Vastra
Safran Aerosystems - Executive VP, Communication and Secretary General (Safran Aerosystems)
Tinku Rasheed
Senior Director, Research & Technology, Product Engineering
Recent News
2026-01-22
Digital Journal
2026-01-16
Company data provided by crunchbase