Malbek · 19 hours ago
Account Executive, Customer Growth
United States
Full-time
Remote
Senior Level
7+ years expMalbek is seeking an Account Executive focused on Customer Growth to drive expansion within their existing customer base. This role involves collaborating with Customer Success to enhance customer value and identify growth opportunities through AI-driven solutions.
Artificial Intelligence (AI)Enterprise SoftwareLegal TechSaaSSoftware
Responsibilities
Drive expansion revenue within existing customer accounts by identifying, developing, and closing upsell and cross-sell opportunities
Research customer organizations, stakeholders, and purchasing history to build informed expansion strategies
Partner closely with Customer Success, Marketing and internal teams to align on commercial account priorities, value realization, renewals, and growth opportunities
Build and maintain strong relationships with key customer stakeholders, including executive sponsors, to support long-term growth
Manage commercial aspects of customer accounts, including expansion opportunities and contract discussions
Collaborate with Customer Success on the renewal process for existing customer contracts, ensuring continuity and alignment with customer needs
Forecast and track key account and expansion metrics, including quarterly results and pipeline
Accurately document activities, opportunities, and customer interactions in CRM (e.g., Salesforce)
Monitor customer feedback and partner with Customer Success to address issues and ensure positive outcomes
Stay current on industry trends, products, and evolving customer needs
Qualification
Required
7+ years of proven experience in an Account Executive, Account Manager, or similar customer-facing commercial role
Experience engaging complex B2B customers, managing multi-stakeholder environments, and driving multi-threaded commercial strategies
Demonstrated success in SaaS sales, with a strong understanding of subscription models, value realization, and customer lifecycle economics
This role requires comfort discussing and positioning emerging technologies, including AI-enabled solutions, in a way that aligns with customer business objectives
Demonstrated ability to communicate, present, and influence stakeholders at all levels, including executive and C-level audiences
Experience identifying and closing expansion or growth opportunities within existing customer accounts
Strong consultative selling skills with the ability to connect customer needs to business value
Solid experience using CRM tools (e.g., Salesforce) and standard productivity tools
Ability to manage multiple customer opportunities while maintaining focus on priorities
Excellent listening, negotiation, and presentation skills
Strong verbal and written communication skills
Bachelor's degree in Business or a related field (or equivalent experience)
Company
Malbek
Malbek is an AI fueled enterprise contract management solution that streamlines request, review, signature, and commitment tracking.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.55MKey Investors
Noro-Moseley PartnersOsage Venture Partners
2021-09-28Series A· $15.3M
2020-05-12Seed· $3M
2019-05-24Seed· $0.8M
Leadership Team
Hemanth Puttaswamy
CEO and Co-Founder
Madhusudan Poolu
CTO & Co-Founder
Recent News
Company data provided by crunchbase