United Software Group Inc · 3 hours ago
DocuSign Application Specialist
United States
Contract
Remote
Senior Level
7+ years expUnited Software Group Inc is seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise eSignature platform within a validated, regulated environment. The role involves ensuring secure, compliant, and scalable eSignature solutions across global business functions and requires strong hands-on experience with DocuSign administration and integrations.
ConsultingInformation ServicesInformation TechnologySoftware
Hiring Manager
Prashant Shukla
Responsibilities
Administer, configure, and support DocuSign eSignature (and DocuSign CLM, if applicable) in an enterprise environment
Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
Manage DocuSign Admin Console settings, user access, permissions, and account configurations
Develop, support, and troubleshoot DocuSign REST API integrations
Support out-of-the-box and custom integrations with:
CRM platforms (e.g., Salesforce)
Document management systems
Microsoft Power Automate / Power Platform
Configure and support SSO integrations using SAML 2.0 and OAuth
Perform troubleshooting across UNIX and Windows environments, including log analysis
Support migration activities from Adobe Acrobat Sign to DocuSign
Coordinate with DocuSign vendor support to open, track, and resolve issues
Support platform releases, upgrades, and change management activities
Ensure platform stability, performance, and availability for business-critical use cases
Ensure compliance with validated system requirements (21 CFR Part 11)
Support audit readiness, electronic signature controls, and validation documentation
Create and maintain technical documentation, SOPs, and training materials
Work closely with business users to gather requirements, analyze issues, and implement solutions
Resolve incidents and service requests within defined SLAs using ITIL-based tools (e.g., ServiceNow)
Promote DocuSign best practices and drive continuous improvement and user adoption
Qualification
Required
7+ years of experience supporting enterprise eSignature platforms
5+ years of strong hands-on experience with DocuSign in an enterprise environment
Deep expertise in: DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
DocuSign Admin Console and account configuration
3 years of experience integrating DocuSign using: REST APIs
3 years of experience configuring SSO (SAML 2.0 / OAuth)
Mandatory experience working in validated environments (21 CFR Part 11)
Experience supporting enterprise applications on UNIX and Windows platforms
Hands-on experience with incident, problem, and change management (ServiceNow preferred)
Strong troubleshooting and root-cause analysis skills
Ability to work directly with business stakeholders and meet defined SLAs
Preferred
JSON, XML (XSD/XSLT knowledge preferred)
Hands-on experience delivering DocuSign implementation or migration projects
Strong understanding of enterprise security, compliance, and audit requirements
Experience in requirements gathering, design, build, and testing
Ability to support high-volume, business-critical applications
Strong collaboration skills in a global, cross-functional environment
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Willingness to mentor and enable support teams
Proactive mindset focused on continuous improvement and operational excellence
Experience with DocuSign CLM
Prior experience migrating from Adobe Acrobat Sign to DocuSign
Exposure to GxP systems beyond 21 CFR Part 11
Company
United Software Group Inc
Welcome to USG - Pioneering IT & Engineering solutions provider.
1001-5000 employees
H1B Sponsorship
United Software Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (17)
2023 (26)
2022 (120)
2021 (73)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Anju Vallabhaneni
CEO
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