DataRobot · 5 hours ago
Technical Success Manager
United States
Full-time
Remote
Senior Level
5+ years expDataRobot is a company that delivers AI solutions to maximize impact and minimize business risk. The Technical Success Manager is responsible for driving adoption and measurable outcomes from deployed GenAI applications while serving as a technical bridge between developers and DataRobot’s platform.
AI InfrastructureEnterprise SoftwareMachine Learning
Responsibilities
Accelerate Onboarding & Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding
Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact
Customer Health Monitoring: Actively track product usage, satisfaction, and success milestones to surface risk early and coordinate mitigation plans
Technical Advocacy & Solution Feedback: Act as the voice of the customer to ’s product and engineering teams, channeling technical requirements, gaps, and enhancement requests
Accelerate Initial Group Learning Adoption: Facilitate onboarding workshops and training sessions for multiple user groups, enabling key personas to reach first-use milestones and overcome common blockers
Technical Enablement & Training: Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials designed for diverse audiences across accounts
Use Case Value Realization: Collaborate with Engagement Directors to ensure learning initiatives align with business goals and capture feedback and outcomes for executive reviews
Qualification
Required
Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery
AI Engineering to include GenAI application development, prompt engineering, and knowledge of LLMs
Strong presentation and communication skills, with the ability to engage both business users and technical stakeholders
Proven ability to translate complex technical functionality into measurable business outcomes
Experience supporting product adoption, managing customer success plans, and driving technical consumption
Working knowledge of AI/ML concepts (model deployment, inference, fine-tuning)
Understanding of GenAI application architectures and LLM implementations
Familiarity with cloud infrastructure (AWS/Azure/GCP) and deployment patterns
Comfortable reading code/logs to diagnose technical issues (not expected to code solutions)
5+ years of experience in technical customer-facing roles (e.g., Solution Engineer, AI Engineer, Technical CSM, App Developer) in SaaS or enterprise software
Bachelor's degree in a technical, business, or related field (or equivalent practical experience); advanced degree a plus
Benefits
Medical, Dental & Vision Insurance
Flexible Time Off Program
Paid Holidays
Paid Parental Leave
Global Employee Assistance Program (EAP)
Company
DataRobot
DataRobot provides AI technology and ROI enablement services to global enterprises.
501-1000 employees
H1B Sponsorship
DataRobot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (29)
2022 (19)
2021 (17)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$1.05BKey Investors
Snowflake VenturesAltimeter CapitalSapphire Ventures
2021-06-27Series G· $300M
2020-12-09Series F· $50M
2020-11-17Series F· $270M
Leadership Team
Debanjan Saha
Chief Executive Officer
Brian Brown
Chief Financial and Legal Officer
Recent News
vcnewsdaily.com
2025-12-04
globalventuring.com
2025-12-03
2025-11-18
Company data provided by crunchbase