Boeing · 12 hours ago
MRO Digital Enablement - Mid-Level Sustainment Operations Analyst
USA - Mesa, AZ
Full-time
Onsite
Mid, Senior Level
$110K/yr - $144K/yr
5+ years expThe Boeing Company is looking for a Digital Enablement - Mid-Level Sustainment Operations Analyst to join their Global Technical Operations team in Mesa, AZ. This role involves serving as the MRO and sustainment business focal, collaborating with various teams to develop future state operations and digital capabilities.
AerospaceIndustrial
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Represent BGS-G (Global Technical Operations) with BDS (Sapphire), BGS-G ERP, IDT&S, and other enterprise teams to ensure MRO and sustainment requirements drive future bedrock and tool design, development, and delivery, primarily for shop floor execution system (MES/MRO) development, but also engineering (PLM), supply chain (ERP) systems integrations, and other digital tools
Translate the needs of stakeholders and users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by the lead Product Manager
Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements
Design, document, and maintain end-state process flows that depict end-to-end business and system steps, roles, data elements, and user vs. system responsibilities
Author epics, features, user stories, and clear acceptance criteria; lead architecture reviews with business and IT architects to gap analyze requirements vs. software capabilities and work with product managers/owners to support backlog maturation, planning, prioritization, and development/testing handoffs
Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards
Validate functionality through user feedback and testing
Help develop and deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users
Ensure deliverables and processes comply with regulatory, safety, and platform-specific constraints applicable to sustainment operations
Qualification
Required
5+ years experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvement
Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection', action-oriented mindset
Strong interpersonal communication and people skills, stakeholder management, and facilitation; ability to build trust and engage at all levels in the business
Strong analytical, problem-solving, and writing skills with attention to detail in documenting business requirements, process flows, and system boundaries
Self-starter with systems thinking ability to map operational objectives to technical solutions, including for new/ambiguous scenarios and large-scale problem sets
Preferred
Experience with MRO (maintenance, repair, overhaul), remanufacture, and sustainment processes (e.g. planning, work order creation, shop floor execution, quality and defect management, configuration/change management, scheduling)
Prior experience with MES, PLM, ERP, or aviation maintenance/MRO IT systems as part of large-scale system integration and modernization is a plus
Prior experience with applying continuous improvement practices in a shop floor or operational environment
Experience or familiarity with design thinking approaches to user research and engagement
Familiarity with Azure DevOps (ADO) and/or similar digital project management and communication tools
Proficiency with MS 365, Teams, Visio, and other documentation platforms
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
Recent News
News Powered by Cision
2025-11-19
The Globe and Mail
2025-02-10
2024-06-05
Company data provided by crunchbase