Hyundai Capital Canada · 2 hours ago
Regulatory Complaints Associate
Dallas, TX6100 W. Plano Parkway, Suite 2000
Full-time
Onsite
Entry, Mid Level
$64K/yr - $96K/yr
2+ years expHyundai Capital America is a financial services company offering a variety of products for Hyundai, Genesis, and Kia customers. The Regulatory Complaints Associate is responsible for drafting responses to customer complaints submitted to regulators, monitoring complaint portals, and analyzing regulatory complaint data to identify risks and improve processes.
AutomotiveFinanceFinancial Services
Responsibilities
Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses
Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints
Identify potential regulatory risks while responding to complaints
Formulate recommendations and escalate internally, as needed
Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues
Document accounts and include all relevant information and documents
Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error
Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume
Assist in analyzing regulatory complaint data
Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints
Qualification
Required
Minimum 2-4 years related experience in escalated customer complaints
Bachelor's degree or equivalent work experience required
Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends
Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel
Strong attention to detail
Knowledge of applicable federal regulations and general compliance concepts
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Demonstrated ability to learn systems and processes
Preferred
Experience in the auto finance industry a plus
Benefits
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase