Elite Technology · 2 days ago
Global Client Director, Dedicated Accounts
United States
Full-time
Remote
Director/Executive
$120K/yr - $150K/yr
9+ years expElite Technology is a trusted automation platform for law firm operations, providing a cloud-native SaaS platform that integrates various management functions. They are seeking a Global Client Director to manage a high-value client relationship, focusing on growth, retention, and delivering excellence in service while driving strategic alignment with the client's business goals.
Computer Software
No H1B
Responsibilities
Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings
Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client
Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies
Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client
Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements
Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps
Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions
Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level
Perform other duties as assigned to support departmental and company objectives
Qualification
Required
Bachelor's Degree in Business, Marketing, or a related field
9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts
Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques
Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services
Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures
Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions
Exceptional communication, presentation, and negotiation skills
Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability
Ability to travel up >50% as business needs require
Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing
Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position
Preferred
MBA preferred
Benefits
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program
Company
Elite Technology
Elite is a leading independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Sugden
CTO
Laura Bauman
Partner Experience Manager, Global Strategic Alliances
Recent News
2024-05-06
2024-04-12
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