Intelligems · 1 day ago
Product Manager, Billing & Revenue Operations
United States
Full-time
Remote
Mid Level
3+ years expIntelligems is a profit growth platform that helps e-commerce businesses succeed by uncovering potential profit through data-driven insights. The Product Manager for Billing & Revenue Operations will own the billing system and payment infrastructure, ensuring accuracy and reliability while enabling growth through effective upsell and reactivation strategies.
E-Commerce
Responsibilities
Own the billing system and payments infrastructure
Define the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliation
Lead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiences
Design and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business lines
Improve payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issues
Partner with the Growth team to build billing capabilities that support effective upsell, cross-sell, and reactivation campaigns
Design subscription upgrade/downgrade flows, trial management, and usage-based billing features that reduce friction and increase conversion
Create self-service billing experiences that empower customers to manage their subscriptions without support intervention
Act as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specifications
Proactively identify edge cases, missing requirements, and workflow gaps before features are built
Develop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionality
Create documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenarios
Collaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliation
Build reporting and dashboards that provide real-time visibility into billing health, failed payments, revenue metrics, and financial anomalies
Implement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reporting
Navigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguards
Maintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additions
Create frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scale
Establish clear KPIs (e.g., payment success rate, billing error rate, time-to-resolution, expansion revenue) and use them to drive prioritization
Qualification
Required
3+ years of product management experience, with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environment
Experience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product features
Strong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisions
Track record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first time
Experience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metrics
Preferred
Bonus points for deep hands-on experience with e-commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you've worked directly with these systems, understand their capabilities and limitations, and know common pitfalls
Experience at a high-growth SaaS company, especially one serving SMB customers or operating on Shopify
Familiarity with revenue operations, finance systems, and reconciliation workflows
Background working with partnership or reseller billing models (revenue shares, co-selling arrangements)
Experience enabling growth motions through product (upsells, trials, upgrade paths)
Understanding of payment fraud, risk management, and failed payment recovery strategies
Benefits
Medical, dental, and vision insurance
401k + match
Flexible PTO policy
Parental leave
$ to spend quarterly with our growing list of brands
WFH setup stipend
Laptop provided
Team meetups and events
Company
Intelligems
Improving sales and margins for e-commerce companies by providing the tools to run experiments, personalize offers, and optimize prices.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$16.01MKey Investors
Vinyl CapitalTechstars
2025-07-31Convertible Note· $0.16M
2024-07-22Series Unknown· $8.91M
2024-07-22Debt Financing
Leadership Team
A
Andrew Marconi
Co-Founder, CEO
Adam Kitain
Co-Founder, CTO
Recent News
Columbia West
2025-05-04
intelligems.io
2024-11-25
2023-02-15
Company data provided by crunchbase