Tata Consultancy Services · 20 hours ago
Incident Manager
Atlanta, GA
Full-time
Onsite
Mid Level
$80K/yr - $95K/yrTata Consultancy Services is seeking an Incident Manager to lead and facilitate Major Incident meetings. The role involves managing stakeholders, ensuring effective communication, and driving process improvements while handling major incidents and problem management activities.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Leading, driving, facilitating, and chairing Major Incident meetings
Leveraging technology to issue all communications and providing key stakeholder management
Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
Ensuring all administration and reports are maintained and up-to-date, including Incident chronology, whiteboard, post major incident reviews
Supporting and nurturing process improvements and knowledge base improvements
Continually maintaining and developing tools and resources to manage major incidents effectively
Providing periodic major incident metrics reports
Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified
Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
Develop trend analysis and prepare service improvement plans to address identified gaps
Manage and maintain information stored in the problem database
Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
Performing monthly audits for Major Incidents and Problem Tickets to ensure laid and defined process is executed
Qualification
Required
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
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