Shields Health Solutions · 14 hours ago
Director, Operations (Hybrid)
Worcester, MA
Full-time
Hybrid
Director/Executive
$170K/yr - $190K/yr
7+ years expShields Health Solutions is a company focused on providing integrated support across various stakeholders in the outpatient specialty pharmacy program. The Director of Operations is responsible for ensuring exceptional patient care, overseeing pharmacy operations, managing financial performance, and driving strategic growth initiatives within health system partners.
BiopharmaHealth CareMedicalPharmaceutical
Responsibilities
Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
P&L ownership for financial results of health system partner sites
Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
Responsible for developing and executing on account management plan at health system partners
Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners
Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
Host social events onsite with teams to build comradery and culture
Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and kindness
Provide performance updates to Shields executive team
Serve as a leader and coordinator in enabling the growth of new and existing specialty pharmacy programs, through high-profile ownership of strategic and operating initiatives
Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service
Serves as a subject matter expert and advisor to hospital partner executive teams on the continued growth of the specialty pharmacy program
Constructs robust analyses and builds compelling materials to pitch innovative growth initiatives to hospital partner executives
Accountable for taking growth initiatives from nascency to operational viability, while ensuring measurable impact to program growth and profitability
Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital's clinics), Shields PSC, and clinical areas throughout the hospital
Ensures best-in-class patient care is delivered to all patients, and proactively steps in to serve in any capacity
Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure expectations are consistently exceeded
Collaborate with pharmacy team to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance
Manage, organize, and update relevant data using database applications
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Qualification
Required
Bachelor's Degree or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams
Demonstrated interest (and success) leading and developing high-performing teams
Genuine interest in coaching, developing, and growing talented individuals into future leaders
Entrepreneurial attitude – willingness to roll up his/her sleeves and work alongside the team to make things happen quickly
Analytically oriented; makes and defends decisions based on data
Interested in P&L ownership and large team leadership, while being energized by meeting or exceeding stretch financial targets and operational KPIs
Maniacal attention to detail, highly proficient with technology, and strategic communicator
Capable of operating with limited direct oversight
Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders
Preferred
MBA or other advanced degree
Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist, or a comparable clinical credential (e.g., RN, MD)
Management consulting, PE, investment banking or similar experience
Experience in process development, process mapping, process improvement, hospital, or pharmacy operations
Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments
Strong Excel and PowerPoint skills, including financial modeling and data visualization
Company
Shields Health Solutions
Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5BKey Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired
Leadership Team
Ryan Cassidy
Chief Financial Officer
Daniel Ramey
Chief Operating Officer
Recent News
2025-10-03
Company data provided by crunchbase