Provo City · 6 hours ago
Customer Service Representative
Provo City Center
Full-time
Onsite
Entry Level
$20.95/hr - $28.88/hr
2+ years expProvo City is looking for a full time Customer Service Representative to support the City’s utility billing and inbound call system. The role involves interacting with customers, handling inquiries, managing account information, and performing clerical functions to ensure efficient customer service operations.
Government Administration
Responsibilities
Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information
Route inquiries to appropriate staff
Review service applications
Enter or edit customer account information
Schedule service connects and disconnects and initiate work orders
Collect payments including handling cash or processing checks and electronic payments
Initiate processing of refunds and issue same
Take fingerprints of customers
Document approved special exceptions
Monitor accounts for theft or abuse
Prepare various month-end reports for supervisor
Maintain various performance statistics
Perform filing and clerical functions
May perform basic business licensing functions as needed
Assist other Customer Service coworkers, coordinate with other departments, and perform related duties as required
Qualification
Required
High School Diploma or equivalent (GED)
Two years of general experience in customer service, accounting, bookkeeping, cashiering, or related field
OR an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience]
Some positions may require a minimum typing and/or 10-key speed
Preferred
Spanish speaking skills desirable
Benefits
Employer-paid health insurance
Retirement and pension plans, including 401k and 401k matching
Paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
Educational assistance
Competitive pay
Regular review of compensation practices to remain competitive with the market
Free use of the Provo Recreation Center and Peaks Ice Arena
A Provo Library card
50% off green fees at Timpanogos Golf Course
A 4/10 work schedule
Company
Provo City
Provo is the county seat of Utah County and home to Brigham Young University.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Curtis
Mayor: CEO of 3rd largest city in state of Utah, with 118K residents 2010–Present City of Provo, UT
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