Jet Aviation · 19 hours ago
Customer Service Agent
Greater Houston
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expJet Aviation is a global leader in aircraft management and services, and they are seeking a Customer Service Agent to provide exceptional service at their FBO. This role involves addressing customer inquiries, resolving complaints, and ensuring a seamless experience for passengers and crew throughout their journey.
AerospacePublic SafetyService Industry
Responsibilities
Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner
Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations
Perform generalist duties within the Customer Support/ Operations function
Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships
Recommend and implement programs to support customer needs
Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services
Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws
Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network
Qualification
Required
1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred)
High School Diploma/GED or equivalent required
Proficient English language and communication skills
Ability to remain calm and effective under pressure
Strong customer orientation and excellent multi-tasking abilities
Flexibility to work shifts and adapt to changing schedules
Ability to work in various weather conditions and meet minimum physical requirements
Team-oriented mindset with a passion for delivering outstanding service
Must obtain an Airport ID Badge within 30 days of employment
Personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency)
Preferred
Hospitality experience preferred
Benefits
Base hourly pay + overtime paid over 40 hours in one week
Holiday pay + paid time off (including 3 floating holidays)
401(k) benefits $1 for $1 match up to 6%
General Dynamics Employee Discounts
Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members
Paid sick time
Employee Assistance Program
Wellness Programs
Health Awards
Annual Merit Increase opportunity
Annual bonus potential up to 5%
Tuition Reimbursement for approved CE pursuits
Health, dental & vision insurance
Matching 401(k)
Health savings and flexible spending accounts
Short-term and long-term disability
Life insurance
Employee assistance programs
Health and wellness awards
Generous paid time off
Employee discounts
Company
Jet Aviation
Jet Aviation as a maintenance organization when he bought the former Globe Air hangars in Basel. It is a sub-organization of General Dynamics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-11-05Acquired
Leadership Team
Wim Buesink
Chief Financial Officer
David Best
Senior Vice President and General Manager
Recent News
Infinity Aviation Group
2025-10-25
2025-10-07
EIN Presswire
2025-07-28
Company data provided by crunchbase