Block · 1 day ago
Retention Account Manager, SMB
United States
Full-time
Remote
Mid, Senior Level
5+ years expBlock is a technology company focused on increasing access to the global economy. As a Retention Account Manager, you'll partner with SMB business owners to leverage retention strategies, reduce churn, and support long-term partnerships within the Square ecosystem.
Financial Services
Responsibilities
Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Help evolve our retention motion through insights on product, operational, and competitive gaps
Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies
Qualification
Required
5+ years experience in Sales, Account Management, or related field
Experience discovering and closing both retention & growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation & financial literacy skills
Excellent storytelling & vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
Morningstar, Inc.
2024-11-14
Business Journals
2024-04-05
2024-03-08
Company data provided by crunchbase