CyberArk · 4 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$82K/yr - $120K/yr
5+ years expCyberArk is the global leader in Identity Security, focused on protecting critical assets for organizations. The Customer Success Manager plays a vital role in ensuring customer adoption and value realization from CyberArk products, working closely with enterprise clients to enhance satisfaction and retention.
Cloud SecurityCyber SecuritySecurity
No H1B
Responsibilities
Own the ultimate responsibility for the customer’s onboarding, adoption, and advocacy across a portfolio of customers
Work with the customer to build success plans, establish critical goals, to aid the customer in achieving their objectives
Design and execute on a value roadmap for your customers
Establish regular cadence (Monthly, Quarterly) with each assigned client, review executive dashboards, and program status
Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value of our products and services
Partner with CyberArk Account Team (Account Manager, SA, Training, and Enablement) to find opportunities for new usage of CyberArk across organizational functions
Act as the voice of the customer internally to advocate for customer needs
Engage proactively with the customer at every step of the journey of the customer with CyberArk products
Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points
Identify areas for improvement in customer experience, both in our product and processes
Qualification
Required
5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles
Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Experience with enterprise security products and/or offerings
Strong knowledge of cloud architecture as well as on-premise IT landscape
Solid understanding of IT security strategies
Practical experience of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Fundamental technological knowledge of networking environments
Experience installing and supporting enterprise software on Windows and UNIX platforms
Excellent in business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
Up to 25% travel
Preferred
Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
Benefits
A wide range of medical, dental, vision, financial, and other benefits
Company
CyberArk
CyberArk is a security company that applies intelligent privilege controls to every identity across the identity lifecycle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67B2025-07-29Acquired
2025-06-05Post Ipo Debt· $1.1B
2019-11-17Post Ipo Debt· $500M
Leadership Team
Matthew Cohen
Chief Executive Officer
Ariel Pisetzky
CIO
Recent News
2026-01-22
2026-01-19
2026-01-16
Company data provided by crunchbase