ASSA ABLOY Group · 1 day ago
Local Billing Lead
Monroe, NC
Full-time
Onsite
Entry, Mid Level
2+ years expASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. The Local Billing Lead will provide leadership and support to a team of Billing Administrators, overseeing billing transactions and ensuring compliance with established guidelines.
BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home
Responsibilities
Provide day‑to‑day leadership, guidance, and support to a team of Billing Administrators responsible for invoicing customer service calls
Process and oversee billing transactions related to service activity, ensuring accuracy, completeness, and adherence to established billing guidelines
Review and audit billing work completed by team members; identify errors, resolve inconsistencies, and provide coaching or guidance as needed
Train and support new and existing billing staff on processes, systems, and best practices
Serve as a point of escalation for billing questions, exceptions, or complex issues prior to manager involvement
Collaborate closely with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize customer disputes or delays
Maintain accurate customer and end‑user information within billing systems
Analyze billing and service call reporting to identify trends, issues, and opportunities for improvement
Support the Service Invoicing Manager with daily operational activities, workload management, and reporting needs
Assist with documentation of processes and participate in continuous improvement initiatives
Perform additional administrative or project‑based tasks as assigned by Manager
Qualification
Required
Demonstrated knowledge of billing processes, controls, and best practices
Associate's Degree or equivalent combination of education and experience
Minimum of 2 years of billing and/or customer service experience required
Strong proficiency in Microsoft Office applications, including Excel, Word, and spreadsheets
Excellent written and verbal communication skills
Strong attention to detail with proven organizational and time management abilities
Ability to multitask, prioritize work, and problem-solve in a fast-paced environment
Ability to work independently while also collaborating effectively within a team
Demonstrated ability to coach, guide, and positively influence peers
Flexibility to work overtime during month-end close or periods of increased workload
Consistently professional demeanor with a positive, solution-oriented attitude
Benefits
Health, dental, and vision plans
401(k) with company matching
Short- and long-term disability, life, and accidental insurance
15 PTO days and 11 paid holidays
Company
ASSA ABLOY Group
ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Callaghan Innovation
2020-10-09Grant· $0.01M
Leadership Team
Eva Karlsson
Vice President Business Area Air Handling Cooling & Heating
John McGuire
Vice President of Corporate Development - Yale & August Home
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2025-12-05
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