Etsy · 7 hours ago
Fraud Investigator, Operational Excellence
United States
Full-time
Remote
Mid, Senior Level
$91K/yr - $119K/yr
3+ years expEtsy is the global marketplace for unique and creative goods, and they are seeking a Fraud Investigator for their Operational Excellence team. This role focuses on leading fraud investigations, driving operational improvements, and mentoring team members to enhance fraud prevention efforts.
Consumer GoodsE-CommerceInternetRetailSales
Responsibilities
Drive the strategy and execution for a specific operational excellence area (e.g., Quality Assurance or BPI)
Lead complex fraud investigations and provide subject matter expertise on difficult cases
Analyze broad fraud trends and translate them into process or detection improvements
Mentor and upskill investigators through calibrations, training, and documentation
Represent operational needs to cross-functional partners during product or policy changes
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Qualification
Required
3+ years of fraud operations experience with a proven track record of managing complex investigations
Experience leading operational excellence initiatives, such as Quality Assurance (QA) or Business Process Improvement (BPI)
Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights
Strong communication and leadership skills to mentor investigators and represent the team to partners
Benefits
Equity package
Annual performance bonus
Competitive benefits
Company
Etsy
Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items.
1001-5000 employees
H1B Sponsorship
Etsy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (46)
2023 (32)
2022 (52)
2021 (45)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$747.26MKey Investors
Elliott Management Corp.Index VenturesAccel
2025-06-12Post Ipo Debt· $650M
2024-02-01Post Ipo Equity
2017-05-15Post Ipo Equity
Leadership Team
Josh Silverman
CEO
Jim Connell
Staff Software Engineer
Recent News
2026-01-25
2026-01-16
2026-01-16
Company data provided by crunchbase