Tata Consultancy Services · 17 hours ago
Desktop Support Engineer
Fort Worth, TX
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $65K/yrTata Consultancy Services is looking for a Desktop Support Engineer to provide technical assistance and support to end users. The role involves installing and upgrading operating systems, troubleshooting hardware and software issues, and ensuring timely responses to help desk requests.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Install / upgrade windows 11 on Laptops and Desktops
Troubleshoot and fix all OS issues
Troubleshoot and fix all Laptop and Desktop hardware issues
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process
Including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
Familiar with Microsoft Admin center is a plus
Excellent Customer Service soft skills
Familiar with basic deployment, networking, security, and enterprise computer concepts
Need to provide on call support after business hours
Qualification
Required
Install / upgrade windows 11 on Laptops and Desktops
Troubleshoot and fix all OS issues
Troubleshoot and fix all Laptop and Desktop hardware issues
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process
Including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
Excellent Customer Service soft skills
Familiar with basic deployment, networking, security, and enterprise computer concepts
Need to provide on call support after business hours
BACHELOR OF COMPUTER SCIENCE
Preferred
Familiar with Microsoft Admin center is a plus
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase