Capital One · 20 hours ago
Process Manager, Senior Associate (Hybrid)
Richmond, VA
Full-time
Hybrid
Entry Level
$81K/yr - $92K/yr
1+ years expCapital One is a financial services company, and they are seeking a Senior Associate, Process Manager within their ATM and Cash team. This role involves managing hardware strategy, ensuring operational precision, and utilizing data to drive performance improvements.
Financial Services
No H1B
Responsibilities
Manage the day-to-day processes that support ATM and non-ATM hardware. This includes monitoring performance, reporting on fleet health, and planning redesign initiatives for hardware deployment and maintenance
Utilize Google Sheets at an advanced level to collect, analyze, and measure performance metrics. You will be responsible for identifying trends, tracking gaps, and ensuring data integrity for monthly performance reviews
Create and maintain impeccable process documents, diagrams, and project reports. You will develop business cases and presentations that translate hardware data into clear, actionable insights for executive leadership
Identify and resolve breakdowns in the hardware lifecycle. You will be expected to ask the right questions to identify root causes and ensure that processes are corrected to prevent future errors
Define, establish, and monitor technical process controls specifically for hardware assets to ensure every step of the lifecycle meets company standards
Hands-on execution of specific process steps as needed to ensure excellence in delivery and a deep understanding of the workflow
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 1 year of Project or Process Management Experience
At least 1 year of experience using Google Suite or Microsoft Office
Preferred
Bachelor's Degree
Professional certification in Lean, Six Sigma, Business Process Management (BPM), or Project Management
Previous experience in hardware lifecycle management or retail banking operations
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase