QuidelOrtho · 9 hours ago
Director, Field Application Services - East
Kings County, NY
Full-time
Hybrid
Director/Executive
$155K/yr - $210K/yr
12+ years expQuidelOrtho is a leading in vitro diagnostics company focused on transforming the power of diagnostics for a healthier future. They are seeking a Director of Field Application Services who will lead a team of specialists in providing clinical and technical support, ensuring successful product adoption, and driving customer satisfaction.
Medical Device
No H1B
Responsibilities
Build, lead, and develop a geographically distributed team of Field Application Specialists
Establish clear performance expectations, coaching plans, and career development pathways
Drive a culture of scientific excellence, customer focus, accountability, and continuous improvement
Ensure appropriate onboarding, training, and certification of FAS team members
Partner with Sales leadership to support pre-sales activities including product demonstrations, clinical consultations, workflow assessments, and competitive positioning
Oversee post-sales implementation support, validation assistance, and optimization of customer workflows
Act as an executive escalation point for complex clinical or technical customer issues
Build strong relationships with key accounts, KOLs, and strategic customers
Define and execute the Field Application Services strategy aligned with business objectives and growth priorities
Develop scalable processes, tools, and metrics (KPIs) to measure effectiveness, utilization, and customer impact
Optimize territory coverage, resource allocation, and engagement models
Partner with Operations to forecast headcount and budget needs
Serve as the voice of the customer by translating field insights into actionable input for Product Management, R&D, and Marketing
Collaborate with Quality and Regulatory to ensure compliance with applicable regulations (e.g., CLIA, CAP, FDA, ISO)
Support clinical studies, evaluations, and evidence-generation activities as needed
Align with Service and Support teams to ensure seamless handoffs and issue resolution
Oversee development and delivery of internal and external training programs, including sales training and customer education
Ensure the FAS team remains current on scientific advancements, product updates, and competitive intelligence
Establish best practices and standardized documentation across the function
Qualification
Required
Bachelor's Degree in Life Sciences, Clinical Laboratory Science, or related field preferred
12+ years of experience in diagnostics, laboratory medicine, or life sciences, including field-facing roles
5+ years of people leadership experience managing remote or field-based teams
Experience supporting molecular, immunoassay, chemistry, hematology, transfusion medicine, or point-of-care diagnostics strongly preferred
Travel: Up to 50% domestic overnight travel
This position is not currently eligible for visa sponsorship
Perform other work-related duties as assigned
Preferred
Strong clinical and scientific acumen with the ability to translate complex concepts for diverse audiences
Proven ability to partner with Sales in a consultative, compliant manner
Strategic thinker with strong operational execution skills
Excellent communication, presentation, and stakeholder management capabilities
Comfort navigating regulated environments and quality systems
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) plan
Employee assistance program
Employee Stock Purchase Plan
Paid time off (including sick time)
Paid Holidays
Company
QuidelOrtho
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Busky, CPA
Chief Financial Officer
Michael Iskra
Executive Vice President and Chief Commercial Officer
Recent News
2025-12-18
2025-11-06
2025-11-06
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