ServiceNow · 5 hours ago
Senior Manager, Sales Operations
Waltham, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $245K/yr
8+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Senior Manager for Sales Operations to support their Enterprise sales team. This role involves strategic partnership with sales leadership, annual planning, and driving sales efficiency through data-driven insights and operational excellence.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Serve as a strategic business partner to Enterprise Sales leadership, shaping forecasting discipline, operating cadence, and execution strategy to drive predictable revenue outcomes
Own and lead Enterprise annual planning at scale, including multi-year growth modeling, headcount and opex strategy, territory design, quota architecture, and coverage optimization
Set the vision and governance for forecasting excellence, driving rigor in pipeline inspection, analytics, executive-level insights, and adoption of forecasting tools and dashboards
Deliver executive-ready reporting and performance insights, translating data into actionable recommendations that influence strategic decisions and revenue acceleration initiatives
Lead Quarterly Business Reviews (QBRs) and executive operating forums, ensuring alignment on performance, risks, opportunities, and investment priorities
Oversee sales team onboarding and offboarding strategy
Advise on go-to-market strategy and resource planning, identifying structural improvements and investment opportunities to maximize growth and sales efficiency
Champion automation and operational innovation, leveraging ServiceNow workflows and emerging technologies to scale processes, reduce friction, and improve efficiency
Drive cross-functional strategic initiatives in partnership with Finance, HR, RevOps, and Business Operations to support AMS priorities and long-term growth objectives
Embed AI-enabled insights and automation into sales operations, applying advanced analytics and intelligent tooling to improve forecasting accuracy, productivity, and decision-making
Lead, mentor, and develop high-performing Sales Operations talent, setting standards for analytical rigor, business impact, and operational excellence
Qualification
Required
Demonstrated experience leveraging AI and advanced analytics to improve decision-making, automate workflows, and drive operational scale
8+ years of Sales Operations experience in a high-growth software or SaaS organization, with proven enterprise-level impact
Deep experience owning annual planning, quota architecture, and territory strategy in complex, multi-segment sales environments
Proven ability to influence senior sales leadership and operate as a trusted executive advisor
Highly strategic and analytical, with the ability to translate complex data into executive-ready insights and recommendations
Strong business acumen, creative problem-solving ability, and a hands-on mindset when driving operational change
Proven track record leading forecasting, pipeline analytics, and performance reporting for enterprise sales teams
Experience working cross-functionally with Finance, HR, RevOps, and Sales Leadership on strategic planning and execution
Strong understanding of sales methodologies, commission structures, and sales force automation tools
Exceptional communication skills, executive presence, and the ability to lead through influence
Advanced proficiency in PowerPoint, Excel, and business reporting tools
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase