Diver5ify · 1 day ago
Technical Support Engineer
Dallas, TX
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
2+ years expDiver5ify is a growing technology company that develops hardware devices and cloud-driven software solutions for large organizations. They are seeking a Level 1 Technical Support Engineer to support users across the US, blending customer interaction and technical troubleshooting while ensuring effective resolution of issues.
Management Consulting
Hiring Manager
Alex Smyth
Responsibilities
Serve as the initial point of contact for customer enquiries via phone, email, and other channels
Diagnose and resolve routine technical issues, escalating when necessary
Configure, test, and prepare hardware devices prior to shipment as part of the order-fulfilment process
Ensure all equipment is set up correctly and meets quality standards before it reaches the customer
Manage and track support requests through the company’s ticketing system
Prioritize incoming issues and follow up to ensure timely closure
Deliver on-demand training sessions to help clients and internal teams better understand system capabilities
Provide clear, proactive updates to customers throughout the troubleshooting process
Work alongside the sales team to support technical queries and assist with customer onboarding or pre-sales needs
Qualification
Required
Associate degree in a technical field, or equivalent professional experience
2+ years of experience in a technical support, customer success, or service‑oriented role
Comfortable working in a fast‑paced environment with shifting priorities
Familiarity with scripting (e.g., command line tools, Python)
Experience supporting hardware devices is a plus
Working knowledge of Windows and macOS operating systems
Technical troubleshooting
Customer interaction
Hardware configuration
Communication skills
Preferred
Scripting knowledge
Experience with hardware devices
Familiarity with Windows and macOS
Benefits
Generous paid time off
Professional development and learning opportunities
Comprehensive healthcare plan (including family coverage)
Regular team events and company‑wide initiatives
401(k) plan
Company
Diver5ify
As a well-known Executive search firm operating in New York, Florida and Dublin, we have developed a reputation for providing outstanding services to some of the top Fortune 500 companies and tech startups.
Founded in 2019New York, US
2-10 employeesFunding
Current Stage
Early StageLeadership Team
Scott Murray
Chief Executive Officer
Elise Rafter
Co-Founder
Company data provided by crunchbase