CapCenter · 3 hours ago
Vice President Mortgage Production
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expCapCenter is seeking a Vice President of Mortgage Production to lead their direct-to-consumer lending operation. This role involves overseeing all functions from customer engagement through loan closing, ensuring exceptional borrower experiences and consistent volume growth.
FinanceInsuranceReal Estate
Responsibilities
Own all production KPIs: funded volume, pull-through rates, cycle time, cost per loan, and customer satisfaction
Ensure smooth handoffs and coordination between loan consultants, processors, underwriters, and closing consultants
Identify and eliminate bottlenecks across the entire loan lifecycle
Balance capacity across functions to match pipeline demand and prevent backlogs
Oversee the team responsible for converting inbound leads into qualified applications
Develop consultative sales processes aligned with CapCenter's direct-to-consumer model
Establish conversion benchmarks, call quality standards, and performance accountability
Drive coaching and development programs that improve close rates and customer experience
Oversee closing consultants responsible for final borrower communication and document coordination
Lead processing and underwriting teams to meet quality and turn-time standards
Ensure consistent application of investor guidelines and agency requirements
Monitor condition quality, revision rates, and first-submission approval rates
Partner with leadership on underwriting policy decisions and guideline interpretation
Champion process improvements, automation, and technology adoption across all production
Partner with IT and vendors on Encompass optimization and workflow enhancements
Leverage data and reporting to identify trends, diagnose issues, and drive continuous improvement
Support AI and automation initiatives that increase efficiency without sacrificing quality
Collaborate with marketing on lead flow forecasting and alignment with production capacity
Provide feedback on lead quality and channel performance to optimize acquisition spend
Develop staffing models and capacity plans based on volume projections and seasonal trends
Develop and manage production budgets across all functions
Report to executive leadership on production performance, trends, and strategic opportunities
Represent production in cross-functional decisions affecting the borrower journey
Evaluate new products, process changes, or technology investments from a production feasibility perspective
Ensure all production activities meet federal and state regulatory requirements
Partner with compliance and QC on audit findings, loan file quality, and fair lending
Maintain appropriate controls around disclosures, documentation standards, and investor guidelines
Qualification
Required
12+ years in mortgage lending with progressive leadership across multiple functions
Direct management experience in at least two of: sales/origination, processing, underwriting, or closing
Proven success in a direct-to-consumer, centralized, or call center lending environment
Deep knowledge of conventional and government loan programs and AUS systems (DU, LPA, FHA TOTAL, VA)
Strong understanding of investor guidelines and secondary market requirements
Experience with Encompass or similar LOS platforms
Data-driven, metrics-focused leadership style
Active NMLS license
Preferred
Experience leading full production operations (sales through closing) in a single role
Background in process improvement, lean operations, or Six Sigma methodologies
Familiarity with AI/automation applications in mortgage lending
Track record of significant cycle time reduction or pull-through improvement
Company
CapCenter
CapCenter offers mortgage, realty, and real estate services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lee
Chief Technology Officer
Sean DiBlasi, CFA
Chief Financial Officer
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