Allstacks · 14 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid Level
4+ years expAllstacks is an engineering intelligence tool that drives AI into the world of devops. They are seeking an Enterprise Customer Success Manager to ensure customer success, drive adoption, and deliver high levels of customer satisfaction while nurturing relationships across an enterprise customer base.
Business IntelligenceMachine LearningPredictive AnalyticsSoftware Engineering
Responsibilities
Ensuring our customers’ overall success with Allstacks, leading implementation, driving adoption, and delivering the highest levels of customer satisfaction
Develop and nurture relationships across an enterprise customer book of business to increase their adoption and add value to their business
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage
Identifying customer risk, and working cross-functionally to create and execute plans to alleviate risk
Being the voice of the customer internally at Allstacks with direct exposure to product and engineering leadership
Proactively monitor customer usage and take immediate action to mitigate and address issues and opportunities
Build relationships with multiple individuals in each account, with all levels of customer teams from individual contributors to C-level executives
Provide advice and guidance to customers on effectively using Allstacks and schedule regular touch points to review progress and milestones
Prepare and present business reviews in partnership with product management
Qualification
Required
Ensuring our customers' overall success with Allstacks, leading implementation, driving adoption, and delivering the highest levels of customer satisfaction
Develop and nurture relationships across an enterprise customer book of business to increase their adoption and add value to their business
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage
Identifying customer risk, and working cross-functionally to create and execute plans to alleviate risk
Being the voice of the customer internally at Allstacks with direct exposure to product and engineering leadership
Proactively monitor customer usage and take immediate action to mitigate and address issues and opportunities
Build relationships with multiple individuals in each account, with all levels of customer teams from individual contributors to C-level executives
Provide advice and guidance to customers on effectively using Allstacks and schedule regular touch points to review progress and milestones
Prepare and present business reviews in partnership with product management
Preferred
4+ years in Customer Success/Services/TAM at a SaaS company
Knowledge of the software development lifecycle, processes, and concepts - Big plus
Strong technical aptitude and ability to simplify complex concepts
Experience with engineering processes via an engineering, technical program manager, or agile practitioner background
The ability to create relationships where none exist and keep customers engaged
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional presentation and communication skills, both verbal and written
Familiar with SDLC tools like Jira, GitHub, Bitbucket, and Azure DevOps
Have the ability to be flexible with change - it is a startup after all
Benefits
Unlimited PTO
Paid family leave for both parents
Built-in wellness days
Lots of opportunities for career growth
Company
Allstacks
Allstacks develops a software engineering intelligence platform to predict forecasting and risk management.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$25.3MKey Investors
Quadri VenturesCompanyon VenturesTDF Ventures
2024-08-20Series A· $10M
2022-10-26Seed· $6.5M
2021-07-01Seed· $4M
Leadership Team
Hersh Tapadia
Co-Founder & CEO
Jamie Howard
Vice President of Engineering
Recent News
Right Side Capital Management
2025-11-04
Company data provided by crunchbase