Zelis · 13 hours ago
Client Performance Manager
United States
Full-time
Remote
Mid, Senior Level
$79K/yr - $100K/yr
7+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Client Performance Manager will execute the SmartShopper performance with employer clients and health plans, focusing on driving client performance measured by ROI, claims savings, and client satisfaction.
FinanceFinTechHealth Care
No H1B
Responsibilities
Serve as the CPM for employers that buy SmartShopper through their carrier
Develop client strategies and engagement programs to maximize employer savings through evaluation of data
Build, promote and implement targeted campaign strategies that improve consumer activation, shopping and conversion rates by analyzing company demographics, organizational structure, communication channels and other data
Analyze and present results leading with data driven recommendations to improve performance and savings
Lead periodic business results meetings with employer clients and provide clear and concise summarized reporting
Participate in quarterly health plan business review meetings representing SmartShopper performance
Accurately forecast a book of business savings opportunity based upon realistic assessments
Utilize CRM to keep track of key account data, opportunities, logging calls and relevant notes
Maintain professional internal and external relationships that reflect the values of Zelis
Monitor and manage client programs against Key Performance Indicators (KPIs), utilizing data from multiple sources to generate insights and an actionable plan to achieve desired results
Analyze data to identify correlations on key performance drivers and provide insight for performance and business review materials and ad hoc reporting
Activate escalation process and inform stakeholders when program performance is not forecasted to achieve KPIs
Define and monitor accurate performance milestones and forecasts, including the incentive reward budget and communication plan Source of Truth
Evaluate overall client performance trends to create and communicate actionable insights to assist decision making and inform future strategy for new and existing clients
Promote customer satisfaction demonstrating an understanding of their business needs and helping them achieve their objectives
Provide insight to clients regarding performance metrics in both existing lines of business and product enhancements
Offer expertise to clients regarding alignment of program performance in the broader health and wellbeing offerings
Partner internally with leadership, product and sales teams to introduce new engagement strategies developed from campaign performance data, client requests and market observations
Accountable to SmartShopper program success with our clients
Demonstrate clear understanding of the product and able to communicate product and service value proposition
Partner with Sales to build rapport, relationships with key market and client constituents defined as brokers, health plan account managers, employer decision makers and stakeholders (e.g. HR, Total Rewards, etc.)
Qualification
Required
7 years of strategic marketing experience
2-5 years' experience in a customer facing role serving employers, understanding the fundamental process of building an effective engagement strategy in the Health Plan sponsor space
CMS Stars program experience within a health plan or vendor serving a health plan desirable
Experience with the HRA Stars metrics is highly desirable
Multi-channel consumer direct response experience desirable
Excellent communicator and collaborator
Consumer engagement experience – engagement tools, digital strategies, in person events
Ability to distill data from PowerBi into key take aways and opportunities to improve performance
Comprehensive MicroSoft Tool knowledge – especially Excel and PPT
Successfully demonstrates and articulates client improvement strategies
Demonstrated ability communicating and solving complex program issues with clients utilizing critical thinking and problem-solving skills
Knowledge of and ability to explain financial performance and program ROI
Experience with complex program launches and working through the sales implementation and account management partners
Able to identify, influence and mobilize the appropriate internal team resources in support of client needs
Ability to understand and have respect for other departments' accountabilities, processes, and timelines in support of the overall solution to meet client needs
Demonstrated ability to work independently, organize and accurately prioritize work, being detail oriented and understand when urgency is required
Travel expectation is 30% +
Benefits
401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase