Axius Technologies Inc. · 1 day ago
Customer Service Support Manager
Phoenix, AZ
Contract
Hybrid
Senior Level, Lead/Staff
$55/hr - $55/hr
8+ years expAxius Technologies Inc. is seeking a Senior Manager for IT Customer Support to oversee a team of 7 to 8 individual contributors in IT Service Desk and System Administration roles. The role requires a strong understanding of software and networks used by the team, along with management experience in IT service operations.
Staffing & Recruiting
Responsibilities
Oversee a team size of 7 to 8 individual contributors in IT Service Desk and System Administration roles
Understand and have knowledge of the software and networks that the team is using
Qualification
Required
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor's Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment
Minimum eight (8) years of related progressive experience in Information technology
Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
Previous Experience implementing a Virtual Desktop Environment
Broad and generally deep understanding of all facets of management and leadership, as well as a vision for the IT customer support function
Thorough working knowledge of most infrastructure technologies and in-house developed applications utilized in the enterprise
Thorough working knowledge of the organization's methodologies and tools
Thorough working knowledge of the organization's policies and procedures
Thorough working knowledge of interrelationships among various internal and external organizational functions
Strong understanding of client operating systems (Windows, macOS), enterprise networking, security best practices, and remote support technologies
Strong understanding of the available technologies to implement a Virtual Desktop Environment
Excellent verbal, written, and listening communication skills
Excellent interpersonal skills and demeanor
Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Cherwell. Solarwinds Web Help Desk)
Preferred
Ability to build, motivate, engage, develop/grow, and retain a high performing team
Company
Axius Technologies Inc.
Axius is doing business as MSR Technology Group.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase