i4DM · 15 hours ago
IT Support Field Technician
Millersville, MD
Full-time
Onsite
Entry Level
2+ years expi4DM is a company committed to excellence and innovation in technology solutions. They are seeking an experienced IT Support Field Technician to provide technical support for Microsoft business applications, desktop and mobile hardware, and basic server and network troubleshooting while delivering excellent customer service.
ComputerInformation Technology
Responsibilities
Troubleshoot and resolve client issues across multiple operating systems, including Android, iOS, iPadOS, macOS, and Windows
Provide support for Microsoft 365 and/or Google Workspace environments, including user account provisioning, modifications, and deactivation
Configure and troubleshoot applications within Microsoft 365 (e.g., Outlook, Teams, OneDrive, SharePoint) and Google Workspace (e.g., Gmail, Google Drive, Meet, Docs)
Assist clients with syncing and accessibility issues across desktop and mobile platforms
Ensure seamless integration of productivity tools with users’ devices and operating systems
Guide end users through setup, configuration, and best practices for mobile and desktop applications
Maintain clear documentation of support actions, resolutions, and user configurations within ticketing system
Collaborate with team members to escalate complex issues and implement effective solutions
Will be required to partake in the on-call rotation
Employee will be required to work out of the office per business needs at any given time
Qualification
Required
Two years' experience within Service Desk environment with server experience; or current role in a related field
Excellent communication and customer service experience
Active driver's license and proof of auto insurance
Windows and/or Apple operating systems
iOS/iPadOS/Android operating systems
General knowledge of Microsoft Exchange (On-Premise and Online)
General knowledge of Hypervisor technology (Hyper-V and VMware)
General knowledge of Microsoft 365 and/or Google Workspace
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc
Certification required within six months of being hired
Benefits
Comprehensive healthcare coverage
HSA Plan
Life and Disability Insurance
Retirement Savings Plan
Company
i4DM
i4DM provides full range of information technology consulting services to government and commercial clients.
51-200 employees
H1B Sponsorship
i4DM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase