London Approach · 3 hours ago
Information Technology Support Specialist
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expLondon Approach is seeking an Information Technology Support Specialist to deliver reliable IT support across hardware and software environments. The role involves serving as a primary point of contact for end users, resolving technical issues, and managing IT projects and initiatives.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Holly Anderson
Responsibilities
Deliver timely, reliable IT support across hardware and software environments
Serve as a primary point of contact for end users, providing in-person support as needed
Deploy, support, and maintain end-user and office technology, including computers, printers, mobile devices, AV systems, and related infrastructure
Resolve Tier 2 and escalated technical issues independently
Document incidents, requests, and resolutions accurately in ServiceNow
Create and maintain clear, reusable knowledge base articles
Support adoption and effective use of approved applications and tools
Maintain accurate asset and inventory records in the asset management system
Provide after-hours or extended support when required by the business
Manage priorities effectively in a fast-paced environment
Follow all firm policies, standards, and IT procedures
Contribute to IT projects and ongoing initiatives as assigned
Qualification
Required
Deliver timely, reliable IT support across hardware and software environments
Serve as a primary point of contact for end users, providing in-person support as needed
Deploy, support, and maintain end-user and office technology, including computers, printers, mobile devices, AV systems, and related infrastructure
Resolve Tier 2 and escalated technical issues independently
Document incidents, requests, and resolutions accurately in ServiceNow
Create and maintain clear, reusable knowledge base articles
Support adoption and effective use of approved applications and tools
Maintain accurate asset and inventory records in the asset management system
Provide after-hours or extended support when required by the business
Manage priorities effectively in a fast-paced environment
Follow all firm policies, standards, and IT procedures
Contribute to IT projects and ongoing initiatives as assigned
Minimum 5+ years of relevant technical support experience
Experience providing IS support within a legal or professional services environment
Hands-on support experience across Windows 11, macOS, and iOS environments
Strong experience supporting Microsoft Office, Exchange, and SCCM
Strong verbal, written, and interpersonal communication skills
Demonstrated commitment to high-quality customer service
Advanced hands-on experience supporting computer hardware, printers, mobile devices, and audio-visual technologies
Experience resolving high-impact or critical incidents affecting senior-level stakeholders
Ability to build trust, collaborate cross-functionally, and engage effectively at all levels
Calm, methodical approach in high-urgency situations
Flexibility to support evolving business needs and schedules
Physically able to lift and move equipment
Willingness to work overtime as required
Preferred
Bachelor's degree in a related technical field preferred
Benefits
Comprehensive benefits package including healthcare
Retirement plans
Paid time off
Parental leave
Life insurance
Flexible spending accounts
Discretionary performance-based bonuses
Company
London Approach
London Approach is a staffing agency for accounting and finance, legal, and administrative sectors.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Emily Zagar
Managing Partner
Keli Price
Managing Partner
Company data provided by crunchbase