TENEX.AI · 20 hours ago
Customer Engineer
United States
Full-time
Remote
Senior Level
5+ years expTENEX.AI is an AI-native, automation-first Managed Detection and Response provider, seeking a dynamic Customer Engineer to join their team. The role involves acting as a trusted advisor during pre-sales, supporting customer onboarding, and enhancing security outcomes through technical expertise and collaboration with various teams.
Artificial Intelligence (AI)Cyber SecurityNetwork SecuritySaaS
Responsibilities
Partner with the sales team to deliver technical expertise during pre-sales
Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs
Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures
Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas
Collaborate with Customer Success managers to streamline onboarding of new clients
Review client security architectures and recommend best practices for AI-driven security deployments
Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations
Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert
Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends
Provide actionable customer feedback to influence product roadmap enhancements
Work with all TENEX teams to align on both customer and internal business needs
Share field insights to refine GTM strategies and operational workflows
Work closely with the marketing and technical teams to ensure cohesive messaging
Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings
Qualification
Required
5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant)
Strong understanding of cybersecurity principles
Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA)
Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus
Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences
Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs)
Willingness to travel (up to 50%); valid driver's license required
Must pass a background check and maintain up-to-date security clearances if applicable
Benefits
Competitive salary and benefits package.
A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
Company
TENEX.AI
TENEX.AI is a cybersecurity company that utilizes AI and human expertise to help enterprises protect their digital assets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27MKey Investors
Crosspoint Capital PartnersAndreessen Horowitz
2025-09-11Series A· $27M
2025-01-20Seed
Leadership Team
Eric Foster
CEO
Edwin Solis
Co-Founder & Chief Revenue Officer (CRO)
Recent News
Business Observer
2026-01-06
Business Journal
2025-12-09
2025-12-02
Company data provided by crunchbase