Bowman Williams · 6 days ago
MSP Support Engineer (Level 2+)
New York, NY
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expBowman Williams is an established, high-performing Managed Service Provider serving clients across the New York area. They are seeking a driven and well-rounded Level 2 / 2.5 Support Engineer to provide top-tier support and troubleshoot technical issues, ensuring clients receive excellent service.
Office AdministrationRecruitingStaffing Agency
Responsibilities
Provide top-tier support through our service desk via phone, web portal, or email
Troubleshoot and resolve Level 2+ technical issues (remote and onsite)
Provision hardware, software, and accounts for new users
Administer Active Directory, DNS/DHCP, M365, and file/print services
Perform system maintenance, software installs, antivirus updates, and endpoint protection
Maintain workstations, printers, and peripherals
Deliver consistent customer service and tech solutions that keep clients running smoothly
Qualification
Required
3+ years of MSP experience (non-negotiable)
Office 365 administration experience
Hands-on experience with Server 2016–2022, and Mac OS
Basic understanding of networking devices (firewalls, switches, etc.)
Familiarity with RMM/PSA tools (Kaseya, Autotask a plus)
Strong troubleshooting skills and professional communication
Valid driver's license for client site travel
Preferred
CompTIA A+ / Network+ preferred
Benefits
Monthly Bonus: Earn an additional $500/month
Benefits: Health, dental, vision
Hybrid model — approx. 50% remote, 50% onsite at client sites
Mileage reimbursement for client travel
People-first culture that values team collaboration and autonomy
Clear path to advancement — we promote from within
Supportive environment with ongoing training, mentoring, and certifications
Company
Bowman Williams
Bowman Williams is a staffing firm for IT managed and cloud service providers.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Davenjay
CEO
Company data provided by crunchbase