Clarivate · 6 hours ago
Business Process Consultant
USA - Philadelphia, PA
Full-time
Hybrid
Entry Level
2+ years expClarivate is seeking a Business Process Consultant to join their IT Services team in Kansas City. This role involves supporting ITSM processes, assisting with service performance analysis, and partnering with teams to enhance service reliability and customer experience.
AnalyticsInformation ServicesInformation TechnologyInnovation Management
Responsibilities
Support ongoing service assurance and continuous improvement efforts within core ITSM processes
Assist in monitoring and analyzing service performance metrics to identify areas for improvement
Participate in small process improvement initiatives across Incident, Problem, or Change management
Assist in maintaining ITSM governance standards, documentation, and workflows
Collaborate with cross‑functional teams to improve service reliability and user experience
Support root‑cause analysis efforts and help track corrective actions
Contribute to automation and efficiency efforts within IT service delivery
Help ensure adherence to SLAs, OLAs, and ITSM best practices
Qualification
Required
2+ years of experience in IT Service Management, IT operations, business process analysis, or related roles
Familiarity with ITSM processes such as Incident, Problem, or Change Management
2+ years of experience supporting or using ServiceNow or another ITSM platform (user‑level or basic configuration exposure)
Bachelor's degree in Information Technology, Business Administration, or related field
Preferred
Ability to interpret KPIs or operational data to identify trends or improvement opportunities
ITIL Foundation certification or working knowledge of ITIL practices
Exposure to continuous improvement, Lean, or Agile methodologies
Experience contributing to process documentation, workflows, or governance
Understanding of risk, compliance, or IT controls
Interest in automation and service efficiency initiatives
Company
Clarivate
Clarivate is a leading global provider of transformative intelligence.
10001+ employees
H1B Sponsorship
Clarivate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (18)
2023 (12)
2022 (16)
2021 (20)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$94MKey Investors
Elliott Management Corp.
2022-11-15Post Ipo Equity· $94M
2021-02-01IPO
2016-10-04Acquired
Leadership Team
Jonathan Collins
Executive Vice President and Chief Financial Officer
Christine Dunn
Senior Director, Research and Analytics Product
Recent News
Canada NewsWire
2025-12-18
Company data provided by crunchbase