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Support Pets · 1 day ago

VP of Monetization & Partnerships

United States

Full-time

Remote

Director/Executive

$200K/yr - $275K/yr

Support Pets is hiring a VP of Monetization & Partnerships to own and scale revenue-per-customer and profit-per-customer across the full customer lifecycle. This role is focused on leading monetization initiatives, partnerships, and financial performance to drive measurable EBITDA impact.

Health CareMental HealthPet

Hiring Manager

Steven Biggs

Responsibilities

Own membership strategy: tiers, pricing, packaging, benefits, and positioning

Improve attach rate, churn, stick rate, and ARPU with measurable lift

Build lifecycle monetization flows that increase retention and LTV

Own pricing, bundling, order bumps, cross-sells, upsells, and sequencing

Optimize conversion-to-AOV tradeoffs with margin visibility

Rationalize the offer catalog: consolidate winners, kill underperformers

Own renewal journeys and renewal monetization

Reduce voluntary and involuntary churn; scale winback performance

Deliver measurable LTV improvement within 6 months

Source and close high-margin partners (insurance, food, wellness, Rx/telehealth adjacencies)

Structure CPL/CPA/rev-share deals with clear profitability and compliance guardrails

Launch and scale partner revenue end-to-end (integration, tracking, optimization)

Own unit economics and pre-test forecasts

Run weekly test-and-learn cycles (hypothesis → launch → readout → decision)

Report results in EBITDA impact and baseline deltas , not vanity metrics

Qualification

Subscription monetizationPartnership developmentPricing strategyUnit economicsFinancial modelingDisciplined operationClear communication

Required

Proven experience growing subscription/membership monetization (DTC or telehealth preferred)

Demonstrated lifts in AOV, retention, renewals, and LTV

Closed and operationalized partnerships with real revenue impact

Strong pricing, unit economics, and EBITDA-driven decision making

Benefits

Incentives: Variable-heavy, performance-aligned compensation tied to baseline lifts and partner revenue; equity as appropriate

Health, vision, and dental after 60 days

3 weeks PTO accruing from start date (usable after 60 days)

Company

Support Pets

Support Pets aids in obtaining ESA status for pets, ensuring legal recognition and necessary accommodations.

Founded in 2013

Miami, Florida, USA

11-50 employees

https://www.supportpets.com

Funding

Current Stage

Early Stage

Leadership Team

Andrew Lermsider

CEO & Founder

Company data provided by crunchbase