Ultra Clean Technology · 2 hours ago
Customer Solutions Specialist II
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expUltra Clean Technology is a leader in the semiconductor industry, focusing on innovation and customer satisfaction. The Customer Solutions Specialist II serves as the primary liaison between UCT Services and key customer accounts, ensuring seamless execution of the order process and enhancing operational performance through proactive communication and problem-solving.
Semiconductors
Responsibilities
Ownership of strategically important account at site level with limited supervision
Coordinate with site operations, engineering and logistics teams daily to manage status of customer parts and report information across multiple UCT sites. Includes scheduling and leading customer conference calls/meetings weekly, effective execution of customer requests to ensure on-time delivery
Proactively communicate with internal teams and customers for issues and escalations. Includes leading problem resolution and communicating/documenting details. Communications must be clear and proactive
Must effectively make decisions to support customer requirements while balancing them with needs/procedures of the company
Manage timely updating of data, keep data (work order and DMR’s) under 30-day late metric
Participate in RFQ processes including creating sales request forms, setting up new customers, processing address changes, and following up with quote team on delivery of final quote
Works with operations to provide expedites when possible. Ensure orders are billed accurately for any expedites or change requests. Work with Finance team to resolve credit issues when needed
Complete order accuracy review (OAR) to ensure contract, pricing and turnaround time is correct and communicate updates for changes requested
Manage customer external portals to download PO’s/change orders, update committed ship dates, advise ship notifications and other tasks as required by the customer
Work with Sales Account Managers to collect and analyze forecast data and/or metric scorecards received from customers
Qualification
Required
Bachelors degree or equivalent experience preferred
Minimum 2 years' customer service experience
Microsoft Office 365, intermediate skills preferred
Knowledge of customer service procedures and systems
Understanding of ISO and SOX regulations
Preferred
Semiconductor industry experience a plus
Experience with order processing software, Oracle NetSuite, SAP
Experience with RMA procedures
Knowledge of logistics a plus
Ability to lead a cross functional team
Understanding of supply chain and master planning roles
Project management
Company
Ultra Clean Technology
UltraClean Holdings, Inc. (UCT) is a global leader in semiconductor fabrication support.
5001-10000 employees
H1B Sponsorship
Ultra Clean Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (8)
2022 (17)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jim Scholhamer
Chief Executive Officer
Sheri Savage
SVP, Chief Financial Officer
Recent News
2024-04-05
2024-04-05
Company data provided by crunchbase