NJM Insurance Group · 15 hours ago
Telecom Apps Software Engineer, Senior
Trenton, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$91K/yr - $115K/yr
10+ years expNJM Insurance Group is seeking a Senior Telecom Apps Software Engineer who will be responsible for the support and maintenance of applications used by contact center staff. This role involves acting as a technical lead, serving as a subject matter expert, and ensuring optimal performance of telecom-related systems.
InsuranceManufacturingTransportation
Responsibilities
Customer support and troubleshooting
Perform analysis and resolve telecom related issues and service requests in a timely manner
Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues
Interact with vendor support and provide adequate communication about problem resolution
Proactively monitor systems and take corrective action when required
Document process and procedures according to established IT standards
On a periodic frequency, insure that all supporting telecom systems are adequately patched with the appropriate application and security related updates
Have a thorough understanding of the telecom related technologies
Act as the liaison for the business unit and IT
Identify and correlate business requirements to software configurations solutions within the telecom applications
Identify and support the various IT system integrations to the telecom architecture
Influence technical staff in the design and operation of telecom systems
Serve as the point of contact for issue resolution and problem analysis
Coordinate and run testing efforts to validate application functionality upon deployment of a fix and or platform upgrades
Insure that team and individual deliverables are of high quality
Service requests are resolved to end user satisfaction with minimal rework
Effectively use available tools to diagnose and remedy user reported issues
Create and document procedures adhering to established IT processes
Maintain library of documentation to be used as a reference by immediate team members
Maintain and improve technical proficiency through continuous learning of telecom products, supporting hardware and software environments
Actively seeks to learn from senior team members as appropriate
Serve as a mentor to junior team members
Qualification
Required
Bachelor's degree in a technical field (computer science, engineering) or equivalent work experience
Strong working knowledge of telecom system architecture to support a contact center environment
Working knowledge of database design and operation, web technologies
Proficiency and experience with certain operating systems (Windows, Linux)
10+ years of related information technology experience
5+ years of supporting telecom applications
5+ years of programming experience
3+ years of supporting Linux based application
Preferred
NICE Certified System Administrator (preferred but not required)
Benefits
401(k) with employer match up to 8% and additional service-based contributions
Health, Dental, and Vision insurance
Life and Disability coverage
Generous PTO
Paid Sick Leave
Paid parental leave
State-mandated leave
Discretionary bonuses
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
1001-5000 employees
H1B Sponsorship
NJM Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2026-01-16
Company data provided by crunchbase