Lands' End · 18 hours ago
Supervisor Sales Operations, Business Outfitters
Dodgeville, WI
Full-time
Hybrid
Mid, Senior LevelLands' End is seeking a Supervisor Sales Operations to impact their Outfitters business and lead the Sales Operations team. The role involves managing a team of customer advisors, overseeing onboarding and account maintenance, and driving process improvements to enhance customer success.
ApparelE-CommerceFashionHome DecorLifestyleRetailRetail Technology
Responsibilities
Coordinate and supervise the daily activities of a team of Sales Operations persons. Sets priorities for the team to ensure task completion both for school leaders and Sales team; coordinates work activities with other supervisors
Serve as the Project Manager and manage/coordinate business initiatives within the team and collaborate cross-functionally to achieve shared objectives. Project manage multiple/complex ongoing projects, resources, thru flexibility and getting the most from resources
Provide coaching and development to your direct reports through monitorial, internal and external client interaction and feedback. Support growth by working with the team to identify additional business opportunities within accounts
Serve as an escalation point for customer issues and help drive them to successful resolution by proposing dynamic and achievable solutions
Meet client launch and retention goals by ensuring the successful completion of team tasks and timelines while ensuring the customer is receiving the Lands’ End brand experience. Support new client acquisition goals by ensuring the successful partnership of the Sales Leader and the Field Sales Representatives when bringing new clients onboard
Manage and direct the daily work activities of a staff up to 10 people to ensure work is completed on time while maintaining solid controls
Implement and support the use of Visual Metrics, root cause analysis and continuous process improvement
Review, identify, and implement team structure and process improvements to best utilize resources across our teams to meet business and account needs. Assist in human resources and personnel management to include but not limited to hiring, interviewing, scheduling, payroll processing, and training
Analyze operational data and provide insights into leadership for resource planning
Monitor team performance against established KPIs for accuracy, timeliness and customer satisfaction. Implement corrective actions as needed
Demonstrate strong change leadership by effectively guiding teams through organizational transitions. Builds trust, communicates the vision for change, and fosters engagement to ensure successful adoption of new processes and systems
Qualification
Required
Coordinate and supervise the daily activities of a team of Sales Operations persons
Serve as the Project Manager and manage/coordinate business initiatives within the team
Provide coaching and development to your direct reports through monitorial, internal and external client interaction and feedback
Serve as an escalation point for customer issues and help drive them to successful resolution
Meet client launch and retention goals by ensuring the successful completion of team tasks and timelines
Manage and direct the daily work activities of a staff up to 10 people
Implement and support the use of Visual Metrics, root cause analysis and continuous process improvement
Review, identify, and implement team structure and process improvements
Analyze operational data and provide insights into leadership for resource planning
Monitor team performance against established KPIs for accuracy, timeliness and customer satisfaction
Demonstrate strong change leadership by effectively guiding teams through organizational transitions
Comfortable working independently as well as cooperatively with minimal supervision
Ability to work in a fast-paced environment, multitask by managing multiple projects
Previous leadership experience managing a team of direct reports
Is effectively able to use a variety of communication methods
Ability to delegate, follows through with commitments ensuring others do the same
Effectively coordinate all types of work with multiple cross-functional partners
Demonstrate problem-solving skills, managing high stress situations
Extensive knowledge of Sales Force and Microsoft Office Suite
Preferred
Experience in effectively creating and communicating a compelling sales message
Available for moderate travel, including some weekends
Company
Lands' End
Lands’ End, Inc. (NASDAQ: LE) is a leading multi-channel retailer of clothing, accessories, footwear and home products.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$535M2024-01-02Post Ipo Debt· $260M
2020-09-09Post Ipo Debt· $275M
2014-04-07IPO
Leadership Team
Andrew McLean
CEO
Bernie McCracken
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-09
2025-12-09
Lands' End, Inc.
2025-11-28
Company data provided by crunchbase