Securityplus Federal Credit Union · 1 day ago
Member Support Representative I
Windsor Mill, MD
Full-time
Onsite
Entry Level
$18/hr - $27/hr
1+ years expSecurityplus Federal Credit Union is a not-for-profit financial institution dedicated to empowering members with financial security. The Member Support Representative I will serve as the first point of contact in the Member Support Center, focusing on delivering exceptional member care, offering personalized financial solutions, and resolving concerns efficiently.
BankingFinancial Services
Responsibilities
Delivering Exceptional Member Care
Handle inquiries with empathy and professionalism, ensuring every interaction strengthens member relationships and leaves a lasting positive impression
Offering Personalized Financial Solutions
Assess each member’s unique financial situation and recommend products and services that directly address their needs and enhance their financial well-being
Resolving Concerns Efficiently
Leverage strong problem-solving skills to address member concerns swiftly, aiming for a one-call resolution to maximize member satisfaction
Executing Transactions with Precision
Accurately process a wide range of transactions—payments, card orders, and digital banking requests—with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction
Fostering a High-Energy, Collaborative Team
Work closely with colleagues to maintain smooth operations, providing support as needed to drive collective success
Qualification
Required
A high school diploma or GED is required
1-2 years of customer service experience, preferably in a financial institution or call center
Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS)
Availability to work Saturdays
Driven by a member's first mindset, to help members succeed financially
Support a team setting and value working closely with others
Whether on the phone or in writing, you know how to communicate clearly and professionally
You enjoy resolving issues and coming up with creative solutions for our members
You can quickly learn new information and adjust to changing environments
You value continuous learning and self-improvement, bringing energy and drive to your work every day
Benefits
Competitive Salary & Benefits Package
401(k) with company contributions
Health, dental, and vision coverage
Annual performance bonus
Monthly incentives
Company
Securityplus Federal Credit Union
SecurityPlus Federal Credit Union erve the financial needs of employees of the Social Security Administration.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charissa Martin
SVP of Compliance and Risk
Recent News
Washington Business Journal
2025-03-13
Baltimore Business Journal
2025-02-10
The Business Journals
2024-06-04
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