Hilton Molino Stucky Venice · 1 day ago
Night Receptionist
Venice, LA
Full-time
Onsite
New Grad, Entry LevelHilton Molino Stucky Venice is a leading global hospitality company dedicated to providing exceptional guest experiences. The Night Receptionist will be responsible for providing night-hour reception services, ensuring efficient check-in/check-out processes, and maintaining high customer service standards.
EventsHospitalityHotelLeisureTravel Accommodations
Responsibilities
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Qualification
Required
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Flexibility to work night shifts
Preferred
Previous experience in cash handling
Company
Hilton Molino Stucky Venice
Hilton Molino Stucky Venice is a hospitality company that offers accommodation, dining, ground transportation, and swimming pool facilities.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase