Skysoft Inc. · 13 hours ago
PEGA Smart Dispute Product Owner
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years expSkysoft Inc. is seeking an experienced PEGA Smart Dispute Product Owner with over 10 years of experience in requirements gathering and analysis for financial dispute management solutions. The role involves product ownership, backlog management, and collaboration with stakeholders to define and deliver high-quality product requirements.
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No H1B
U.S. Citizen OnlyHiring Manager
Shiva Kumar
Responsibilities
Lead end-to-end product ownership for PEGA Smart Dispute initiatives
Capture, analyze, and refine detailed business and functional requirements for dispute management workflows
Collaborate with business directors, SMEs, and stakeholders to understand needs, pain points, and expected outcomes
Translate business requirements into well-defined user stories, acceptance criteria, and product documentation
Create, maintain, and prioritize a high-quality product backlog aligned with business goals and project milestones
Ensure user stories are clear, estimable, testable, and technically feasible
Facilitate grooming/refinement sessions with development teams
Act as the primary liaison between business stakeholders and PEGA delivery teams
Communicate project updates, priorities, risks, and dependencies to leadership and cross-functional stakeholders
Work closely with PEGA developers, QA testers, and architects to ensure alignment and clarity
Conduct gap analysis for current vs. target-state dispute workflows and systems
Identify opportunities to improve business processes, enhance user experience, and optimize throughput
Support planning activities, including roadmap definition, release planning, and sprint planning
Participate in sprint ceremonies (daily standups, sprint reviews, retrospectives)
Ensure delivered features meet acceptance criteria and business expectations
Assist with UAT planning, coordination, and validation
Qualification
Required
10+ years of experience as a Product Owner or Business Analyst
Strong expertise with PEGA Smart Dispute platform and its end-to-end functionalities
Proven experience gathering and analyzing requirements for dispute management systems in the banking/financial domain
Strong understanding of Agile/Scrum methodologies
Excellent communication, documentation, and stakeholder management skills
Ability to analyze complex business processes and convert them into clear user stories and acceptance criteria
Strong problem-solving, critical thinking, and decision-making abilities
Preferred
Experience working with major financial institutions or banking clients
Knowledge of payments, fraud, chargebacks, and dispute resolution processes
Familiarity with JIRA, Confluence, and similar tools
PEGA certifications (CPBA, CSSA, etc.) are a plus
Company
Skysoft Inc.
SkySoft, INC is a Small, Women-owned and Minority-owned Business (SWaM) certified company based in VA and we are in Information Technology & Management Consultancy founded by Team of Management experts who have over 20 years of IT industry experience in executing various Federal, State & Local clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase