Liberty Mutual Insurance · 7 hours ago
Senior Claims Resolution Specialist - Complex Casualty
United States
Full-time
Remote
Senior Level
7+ years expLiberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to manage complex auto and homeowner's casualty claims. This role involves investigating, evaluating, and resolving high-exposure claims while ensuring compliance with procedures and maintaining communication with stakeholders.
FinanceFinancial ServicesInsurance
Responsibilities
Manages, investigates, and resolves auto and homeowner’s casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status
Confers with trial counsel and prepares trial reports
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action
Responds to various written and telephone inquiries including status reports
Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority
Accountable for security of financial processing of claims, as well as security information contained in claims files
Responsible for managing the practices and billing activities of outside and in-house counsel
May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies
May be involved in special projects and/or mentoring at the direction of local management
Qualification
Required
5+ years of complex and litigation experience
Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities
Must have an expert knowledge of coverage, liability, and complex claims handling procedures
Must be able to effectively handle claims at the highest technical and complexity level
Must be knowledgeable of state and federal laws in the adjuster's jurisdiction
A full working knowledge of claims operations and procedures is required
Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience
Ability to obtain proper licensing as required
Benefits
Up to a $2,500 sign on bonus after 90 days of employment
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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