Intake Specialist - NC Only jobs in United States
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Blue Cross NC · 4 hours ago

Intake Specialist - NC Only

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$42K/yr - $67K/yr
date3+ years exp

Blue Cross NC is seeking an Intake Specialist to join their Intake Call Center on the Commercial UM Operations Team. The Intake Specialist will process inbound calls, manage requests, and ensure accuracy in data entry while supporting both internal and external customers.

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Comp. & Benefits

Responsibilities

Process a variety of requests, inquiries and transactions via phone, email, and fax
Review requests to ensure accuracy
Support internal and external customers via phone or email
Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route to appropriate area for follow up as applicable
Gather and analyze data to provide feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or pre-certification process
Screen inquiries to determine if authorization is required
Verify member benefits and eligibility and/or provider setup
Maintain and update Service Requests and research incorrect or missing information
Triage and assign all incoming inquiries in a timely, efficient manner throughout the day to appropriate staff

Qualification

Call center experienceData entryCustomer supportData analysisCommunication skills

Required

High school diploma or GED
3+ years of related call center experience

Preferred

Call center intake experience handling volume of 55-60 calls/day

Benefits

Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution

Company

Blue Cross NC

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It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
dateFounded in 1933
location
Durham, North Carolina, USA
people-size5001-10000 employees
web-link
https://www.bluecrossnc.com/

Funding

Current Stage
Late Stage

Leadership Team

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Tunde Sotunde
President and Chief Executive Officer
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Caleb Davies
Medicaid Market CFO - Healthy Blue of NC Medicaid
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