IDR, Inc. · 16 hours ago
Customer Service Representative
Tempe, AZ
Full-time
Onsite
Entry Level
2+ years expIDR, Inc. is seeking a Customer Service Representative to join one of their top clients in Tempe, AZ. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about the client's products and services.
Information TechnologyRoboticsSoftware
Responsibilities
Engage with customers to address and resolve service or billing issues, including merchandise exchanges, refunds, and bill adjustments
Initiate contact with customers to provide updates on claim investigations and any necessary adjustments
Escalate unresolved customer issues to the appropriate departments for further investigation
Maintain detailed records of customer interactions, including inquiries, complaints, and the actions taken
Qualification
Required
High school diploma or GED preferred
Minimum of 2 years of experience in a customer service role
Strong verbal and written communication skills, with keen attention to detail
Proficient in managing time independently and documenting customer information accurately
Familiarity with computer applications, such as MS Outlook or data entry software
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase