Chase · 11 hours ago
Experience Researcher - Chase Travel, Vice President
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Vice President of Experience Research in the Chase Travel team, you will shape how customers experience exploring and booking travel, leveraging your expertise to develop and execute research strategies that uncover valuable insights into customer needs and behaviors.
BankingFinancial Services
Responsibilities
Design and implement thorough research studies to uncover customer needs, preferences, and behaviors, driving product enhancements and innovation
Utilize advanced quantitative and qualitative methods to analyze and interpret data, transforming insights into actionable recommendations for improving user experience
Conduct surveys and interviews with users to collect information on their needs and desires, and develop user testing scenarios to refine products or features based on the findings
Promote a culture of continuous learning and knowledge sharing within the user experience design team
Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market
Create frameworks and artifacts that inspire and drive consensus and action across various business functions
Qualification
Required
Over 5 years of experience or equivalent expertise in generative and evaluative user experience research, with a strong emphasis on both quantitative and qualitative research methods
Proven ability to employ diverse research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with a track record of implementing findings that enhance product or feature design
Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization
Skilled in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs
Proficient in connecting research insights across other business functions to maximize the impact of research efforts
Experience in leading large complex projects across multiple surfaces and journeys
Preferred
Previous experience or knowledge of the travel industry and online travel agencies (OTAs)
Experience in digital channels and eCommerce. Especially working on Shopping portal entry experiences and Checkouts
Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts
Capability to swiftly pivot research efforts to support the needs of the QUAD
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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