Ascend Federal Credit Union · 5 hours ago
Hendersonville Financial Services Officer - Regional
Shelby County, TN
Full-time
Onsite
Entry Level
1+ years expAscend Federal Credit Union is the largest credit union in Middle Tennessee, focusing on the expansion and diversification of its member groups. The Financial Services Officer will provide support to assigned branches, ensuring members receive friendly and accurate assistance with account management and consumer loans, while also participating in marketing promotions and maintaining compliance with regulations.
BankingConsumer LendingFinanceFinancial ServicesLendingRetirement
Responsibilities
Travel and provide support to assigned branches, and on occasion to other branches, as needed during staff vacancies
Create a positive experience by ensuring members receive friendly, accurate and timely assistance when opening and modifying all account types including certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with consumer loan requests and other miscellaneous requests, services or functions, including utilization of the ITM system as needed
Serve in the capacity of teller and receptionist as needed
Represent the credit union in a courteous and professional manner with all interactions
Provide prompt, efficient, and accurate service in the processing of transactions
Open consumer account types, youth, certificates, IRAs, Coverdell, HSAs, etc. and explain various accounts and ownership options. Prepare necessary documentation and accurately complete transactions. Obtain documentation for business accounts and refer business accounts to the business account specialists
Complete in-house Certified Credit Union Financial Counselor program. Provide financial counseling to members as needed
Discuss potential loan products and services and provide basic information to members and potential members, including loan options, rates, terms, etc. If member wants to proceed with an application, interview the consumer loan applicant, explain loan options, rates, terms and collateral requirements; prepare all necessary documents; obtain employment and upload income for verification; obtain credit reports; and assess member needs and cross-sell credit union services based on business that can be obtained from the credit report and member cues. Build successful long-term relationships with members by increasing use of credit union services. Explain different services and the benefits of each
Properly notify member of loan decisions, follow up on any approved loan to assure disbursement, including closing of approved Home Equity Lines of Credit. Maintain up-to-date knowledge of all aspects of the credit union's loan products including origination and closing rules and regulations for Home Equity Lines of Credit. Communicate with underwriters who decision AFCU equity loans regarding particulars of each application. Communicate with all AFCU members, employees and staff in a friendly and professional manner
Complete paperwork for loan changes and submit for approval
Recognize and refer mortgage leads to the mortgage department
Assist members with errors, complaints, account inquiries, card disputes or fraudulent transactions. Issue instant issue cards via Card Wizard Instant Issue system. Assist with problem resolution of online banking issues
Assist members with signing up for direct deposit and completing internal transfer requests. Prepare correct forms and maintenance the member's account accordingly. Forward documents to appropriate department or employer if applicable
Actively participate in credit union marketing promotions and branch sales programs in order to meet and exceed financial center goals, including debt protection, GAP and MMP sales
Rent safe deposit boxes, complete initial documentation, and collect initial rent payment. Allow member access to safe deposit box, or follow procedures to set up biometric reader access, if applicable
Process stop payments, process research requisitions and obtain statement copies. Provide notary service, process wire requests, redeem U.S. Savings Bonds, and process check orders/reorders
Responsible for maintaining attention to detail to ensure accuracy of work. Timely audit and examination of individual work produced is required. Resolve errors in a timely manner
Serve as receptionist and teller as needed. Assist members with the use of the ITM system as needed. Perform all teller duties as required, including loan and credit card cash advances, balancing cash drawer daily, check cashing, issuing cashier's checks, selling VISA gift/travel money cards, balancing and submitting electronic checks, etc
Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations
Make outbound calls
Assist in opening/closing security procedures of credit union offices
Read all internal publications including HUB and Possibilities
Perform other duties as required or assigned
Qualification
Required
High school graduate or equivalent
Obtain the Certified Credit Union Financial Counselor (CCUFC) designation by passing the CUNA Financial Counseling Certification Program (FICEP) exam
1-3 years of similar or related experience is required
A high level of interpersonal skills to conduct productive interviews with loan applicants and cross sell credit union services to the membership
Excellent verbal and written communication skills to communicate professionally
Must be accurate in all teller transactions, including cash handling
Must be an accurate typist
A high degree of poise and tact to represent the credit union positively in all contacts
Ability to organize and prioritize work with minimum supervision
Must have reliable transportation as travel between multiple branches in one day is possible
Must possess a valid, unrestricted driver's license
Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel, IRA Service Center Software and the internet
Must be able to operate or have ability to be trained to operate related office equipment including calculator, cash dispense machine, laser printer, receipt printers, coin and currency counter, cash recycler, coin scan machine, Biometric SDB Access, computer terminal (PC), check/ID scanner, multifunction copier, cash advance machine, VISA instant issue machine and telephone
Regular and reliable attendance is required
Benefits
Competitive benefits
Company
Ascend Federal Credit Union
Ascend Federal Credit Union is a bank that offers consumer loans, retirement planning, investment, and banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Jernigan
President and CEO
David Feldhaus, CPA
Chief Financial Officer
Recent News
Hartford Business Journal
2025-10-13
Seattle TechFlash
2025-08-15
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