Avtron Power Solutions · 4 hours ago
Regional Customer Success Agent
Valley View, OH
Full-time
Onsite
Entry, Mid Level
2+ years expAvtron Power Solutions is a leading manufacturer of power test solutions with a global footprint. They are seeking a motivated Regional Customer Success Agent to support and grow customer relationships, acting as the primary liaison between customers and internal teams to ensure satisfaction and efficient order fulfillment.
ElectronicsManufacturingWholesale
Hiring Manager
Benjamin Davis
Responsibilities
Serve as the main point of contact for customers in your assigned region, ensuring consistent communication and personalized support. Handle inquiries via phone, email, and chat, providing timely and effective resolutions across all service touchpoints
Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time
Assist new regional customers in onboarding, ensuring a smooth transition with setup guidance and support resources tailored to their regional needs
Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication
Handle and resolve customer complaints concerns in a timely and professional manner
Collaborate with sales, engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations
Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience
Maintain accurate records of customer interactions, issues, and resolutions
Participate in annual customer business review meetings
Expedites backorders and process customer returns
Travel less than 5%
Qualification
Required
2-4 years of relevant inside sales or customer service experience
Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
Creative problem-solver with outstanding customer service skills
Preferred
Bachelor's Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
Experience using SAP and CRMs systems a plus
Company
Avtron Power Solutions
Avtron Power Solutions designs and manufactures load banks and test systems to verify and validate infrastructure in critical applications.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-02Acquired
Leadership Team
David Cox
CEO, Avtron Power Solutions
George Nelson
Chief Operating Officer
Recent News
MarketScreener
2025-11-19
2025-11-08
2025-11-08
Company data provided by crunchbase