Cornell Scott - Hill Health Center · 5 hours ago
Call Center Customer Service Rep
50 Mitchell Drive, New Haven, CT, US
Full-time
Onsite
Entry Level
1+ years expCornell Scott - Hill Health Center is seeking a Call Center Customer Service Representative to handle incoming calls and assist patients with inquiries. The role involves scheduling appointments, verifying insurance coverage, and providing excellent customer service while maintaining up-to-date knowledge of the center's systems and procedures.
DentalHealth CareMedicalNon ProfitPharmaceutical
Responsibilities
Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately
Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department
Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information
Answers phones and responds to customer requests
Identifies, researches, and resolves customer issues using the computer system
Follows-up on customer inquiries that are not immediately resolved
Completes call logs and reports
Performs other duties as assigned
Qualification
Required
High School Diploma/GED required
Excellent customer service skills with the ability to communicate effectively and in a confidential manner
Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential
Computer skills and data entry skills are required
Familiarity with Microsoft, Internet and E-mail is necessary
Ability to multitask while maintaining a calm, organized demeanor
Preferred
At least one (1) year of office or medical experience is preferred
Bi-lingual English/Spanish highly preferred
Company
Cornell Scott - Hill Health Center
Founded in 1968 to meet the community's needs, the Hill Health Center (HHC) emerged from a collaboration between the Hill Parents Association and Yale School of Medicine.
501-1000 employees
H1B Sponsorship
Cornell Scott - Hill Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (1)
2021 (12)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-09-26Grant
Leadership Team
Michael Taylor
CEO
Recent News
Hartford Business Journal
2023-06-29
Company data provided by crunchbase