IT Service Desk Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Suntera Fund Services · 1 day ago

IT Service Desk Engineer

positionDenver, CO
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Suntera Fund Services is seeking a proactive and technically skilled Service Desk Engineer to join their IT team, based in their US office. This role is pivotal in providing high-quality technical support to the business and ensuring seamless IT support across time zones.

Financial Services
check
H1B Sponsor Likelynote
Hiring Manager
Natalie McMullen
linkedin

Responsibilities

Provide timely and effective technical support to end users across the US and wider group
Troubleshoot hardware, software, network, and application issues, escalating where necessary
Manage and resolve service desk tickets, ensuring SLAs are met
Support onboarding and offboarding processes, including account setup, preparing equipment and access management
Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations
Identify recurring issues and contribute to continuous improvement initiatives
Provide occasional out-of-hours support for incidents or scheduled maintenance

Qualification

Technical troubleshootingIT support experienceProblem-solving skillsCommunication skillsAttention to detail

Required

Proven experience in a service desk or IT support role, ideally within a financial services environment
Strong technical troubleshooting and problem-solving skills
Clear and professional communication with both technical and non-technical users
Ability to work independently and manage multiple priorities
Strong attention to detail

Company

Suntera Fund Services

twittertwittertwitter
company-logo
Suntera Fund Services provides innovative and client-focused solutions for the alternative investment industry.
dateFounded in 2016
location
New City, New York, USA
people-size501-1000 employees
web-link
https://www.sociumllc.com/

H1B Sponsorship

Suntera Fund Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-04-28Acquired

Leadership Team

leader-logo
Adam Stricker
Partner
linkedin
leader-logo
Janice Chen
Partner
linkedin
Company data provided by crunchbase