Victaulic · 16 hours ago
Manager Global Product Quality Assurance
Northampton County, PA
Full-time
Onsite
Director/Executive
10+ years expVictaulic is a global leader in mechanical pipe joining solutions, serving various markets worldwide. The Manager, Global Product Quality Assurance is responsible for leading a global team to manage product quality issues and support new product development through various quality processes and customer interactions.
IndustrialManufacturing
Responsibilities
Manage and develop a global team of quality professionals, including conducting regular 1:1s, performance reviews, career development planning, and succession planning activities
Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues
Globally manage the Change Control Document (CCD) process to include coordination with internal and external stakeholders, and initiate product/process reviews related to change control activities
Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications
Serve as the primary quality interface with customers, sales teams, and Application Engineering regarding product quality concerns and resolutions
Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and ensuring quality requirements are validated prior to product launch
Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine scope of affected installations and inventory
Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues
Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations
Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes
Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting
Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods
Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams
Support root cause analysis investigations for field failures, utilizing appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues
Perform special projects as assigned by the Director, Product Quality Assurance
Qualification
Required
Bachelor's degree in Engineering required (Mechanical, Materials, or Industrial preferred). Advanced degree desirable
10+ years of progressive experience in Quality Assurance, Quality Engineering, or related field within a manufacturing environment
5+ years of experience managing and developing teams, including demonstrated success in coaching, performance management, and talent development
Experience leading or supporting root cause analysis and corrective action processes (8D, DMAIC, 5-Why, etc.)
Strong customer-facing communication skills with demonstrated experience interfacing with customers on quality matters
Demonstrated ability to present to executive and senior leadership audiences with clarity and confidence
Familiarity with statistical concepts and their application (control charts, process capability, Pareto analysis). Knowledge of advanced statistical methods a plus
Strong strategic thinking and problem-solving abilities with a track record of data-driven decision making
Proficient in the use of electronic systems and software (MS Word, Excel, Power BI, Minitab)
Excellent written and verbal communication skills
Able to make independent decisions, prioritize competing demands, and operate with minimal supervision
Able to travel domestically and internationally as required (estimated 10-20%)
Demonstrated ability to operate independently, influence cross-functional stakeholders, and drive organizational outcomes with broad scope and minimal direction
Preferred
Experience with QMS systems preferred
Knowledge of Victaulic product line desired
Current or prior ASQ CQE, CQM, or Six Sigma Black Belt certification desired
Benefits
Relocation assistance offered for this role
Company
Victaulic
Victaulic is a producer of mechanical and grooved pipe joining systems.
5001-10000 employees
H1B Sponsorship
Victaulic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rick Bucher
President & CEO
Joe Savage
Executive Vice President and Chief Financial Officer
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
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