Beal Bank USA · 6 hours ago
Senior Application Engineer
Plano, TX, US
Full-time
Onsite
Senior Level
7+ years expMonet Bank is pioneering the future of banking and money movement, and they are seeking a Senior Application Engineer to ensure the operational stability and support of critical banking software applications. This role involves managing and maintaining core banking systems, collaborating with internal teams and vendors, and ensuring high availability of digital banking services.
BankingCommercialFinanceFinancial ServicesReal Estate InvestmentRetirement
Responsibilities
System Patching & Upgrades: Plan and execute regular maintenance activities, including applying vendor patches and software upgrades for the core banking system (FIS) and related platforms. Coordinate testing and rollout of updates to ensure minimal downtime and compliance with change management procedures. Continuously install and update application components as needed to keep systems current and secure
User Access Management & Security: Administer user accounts, roles, and access permissions across FIS core, Q2, and MANTL systems. Ensure proper role-based access controls are in place and conduct periodic access reviews to maintain compliance with bank policies and regulatory standards. Enforce data security and privacy controls within these applications, aligning with IT policies and security standards required in the banking sector
Integration Management: Oversee and support integrations between the core banking platform and auxiliary systems such as the Q2 digital banking platform and the MANTL origination software. Ensure new software integrations or third-party interfaces meet functional requirements and do not disrupt existing processes. Work with vendors and internal teams to achieve seamless data flow – for example, enabling MANTL’s account origination to smoothly integrate with Q2 online banking for a seamless onboarding experience. Develop an understanding of file transfer processes, APIs, and data mappings between systems to troubleshoot and optimize integrations
Performance Tuning & Monitoring: Continuously monitor application performance, system logs, and interfaces to detect and prevent service disruptions proactively. Perform application configuration adjustments and tuning to optimize system performance and response times. Establish routine checks and use monitoring tools to ensure high availability and stability of all digital banking applications (e.g., core processing, online banking, mobile banking). Address performance bottlenecks by coordinating with infrastructure teams (network, database, server admins) as needed
Technical Support & Troubleshooting: Serve as the top-tier (Tier 2/3) support contact for core banking and digital banking application issues. Investigate and resolve incidents or service requests related to FIS core, Q2, and MANTL systems, within defined service level objectives. When necessary, escalate issues and work closely with vendor support (FIS, Q2, MANTL) to expedite problem resolution. Provide in-depth troubleshooting, root cause analysis, and implement corrective actions for recurring issues. As a Senior Administrator, you will also provide Tier 3 support for core systems and mentor or train junior staff in handling complex issues
Vendor Coordination & Planning: Act as a primary liaison with software vendors (FIS, Q2, MANTL) for product support, patches, and upgrades. Manage vendor relationships to ensure timely assistance on technical issues and keep abreast of product roadmaps and upcoming changes. Lead and coordinate early-adopter testing or beta programs with vendors for new features or updates in the digital banking platform, ensuring the organization is prepared for new releases. Plan and schedule upgrade projects, working with vendors and cross-functional internal teams to execute deployment and post-update validation
Documentation & Compliance: Maintain comprehensive system documentation, including configuration settings, integration workflows, maintenance schedules, and standard operating procedures. Document all changes, incidents, and resolutions for future reference and auditing purposes. Ensure all application administration activities adhere to the bank’s IT governance, change control processes, and compliance requirements. This includes ensuring that new functionality and changes meet compliance standards and regulatory guidelines. Participate in audits and provide necessary information or reports related to application access, changes, and performance
Continuous Improvement: Review existing application setups for effectiveness and identify opportunities to improve or streamline processes. Work closely with business analysts and end-users to understand pain points and emerging requirements. Lead or assist in projects to implement new modules or enhancements to FIS, Q2, or MANTL systems that support business needs, coordinating user acceptance testing and end-user training for new features. Stay up-to-date with industry best practices in banking technology and recommend improvements in system usage, configuration, or automation
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field. Equivalent work experience combined with relevant certifications may be considered
Minimum 7-9 years of experience in Information Technology, with at least 4-6 years in application support or systems administration of core business applications
Prior experience in the banking or financial services industry supporting core banking systems or digital banking platforms is highly preferred
Strong hands-on experience with enterprise Windows Server environments, including familiarity with Active Directory, DNS, IIS, and related Microsoft infrastructure
Solid understanding of three-tier application architectures and network technologies as they relate to deploying and supporting integrated banking applications
Competence in database systems (e.g., Microsoft SQL Server or Oracle) and ability to write or execute SQL queries for troubleshooting and reporting
Basic scripting skills (PowerShell, Bash, or similar) to automate routine tasks or data extracts are expected
Demonstrated experience administering or supporting banking software such as FIS core banking platforms (or similar core processing systems), digital banking platforms like Q2, or account origination systems (e.g., MANTL or similar)
Understanding of online banking, mobile banking, and account opening workflows from a systems perspective is essential
Proven ability to troubleshoot complex application issues in a high-pressure, critical environment
Experience providing Tier 2/3 application support or acting as an escalation point for difficult issues
Able to perform root cause analysis and permanently resolve recurring problems
Excellent verbal and written communication skills, with the ability to translate technical issues for non-technical stakeholders and to create clear documentation
Experience working collaboratively in cross-functional teams
Highly organized with attention to detail, especially in following change management procedures, documenting changes, and monitoring system health
Capable of managing multiple tasks or projects simultaneously, such as planning an upgrade while handling daily support needs, and prioritizing workload based on urgency and impact
Preferred
Experience supporting a core banking system or online banking solution in a bank or credit union environment
Familiarity with vendor-specific admin consoles and tools (for example, experience with a core banking application stack like Fiserv DNA is a plus)
Company
Beal Bank USA
Founded in 1988, the Beal Bank family of companies is headquartered in Plano, TX (near Dallas) and comprises one of the largest private financial institutions in the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric T. O'Toole
EVP | Chief Risk Officer
Grant A. Hamilton
Deputy Chief Compliance & BSA Officer
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