NEOGOV · 2 hours ago
Supervisor, End User Support Specialists (Sheriff's Office)
Andover, MN
Full-time
Onsite
Mid, Senior Level
$85K/yr - $102K/yr
3+ years expNEOGOV is seeking a Supervisor for the End User Support Specialists within the Anoka County Information Technology department. The role involves overseeing a technical support team, ensuring effective assistance for computer users, and providing leadership and training to enhance the team's capabilities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise and coordinate activities of End User Support Specialists engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from employees seeking guidance on technical problems, diagnosing nature of problems, and assisting employees through problem solving steps
Train team on the service desk systems, processes, tools, and procedures required to document, track and resolve reported problems
Ensure the latest product and technical updates or policies are available and communicated to the team
Participate in identifying, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel
Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards
Act as the escalation point for critical issues and facilitate a final resolution
Ensure proper documentation related to the systems or workstations is maintained
Design and deliver end user training on the service desk systems, processes, tools, and procedures
Provide leadership, coaching, and/or mentoring to a subordinate group
Participate in 3 person on-call after hours support rotation
Qualification
Required
Requires a bachelor's degree and at least 3 years (2,080 annual hours) of job-related experience
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
Preferred
Degree in Computer Science, Computer Engineering, Information Technology or related field
Previous leadership experience
Experience in computer hardware, software, and system administration
Experience with spreadsheets, email and Windows based applications
Ability to communicate technical information to non-technical audiences
Ability to provide individual or small group instruction and training in the use of computer products
Benefits
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement/professional development opportunities.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase